WORKSHOP ENGINEER

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Nashua Winelands who are situated in Somerset West have a vacancy for a Workshop Engineer in their Service Department.

 

Purpose of position
Repair and service all Nashua’s products in the workshop.

 

Requirements:

– Senior Certificate – Grade 12 (NQF 4)
– Good communication skills
– Valid Driver’s License and reliable vehicle.
– IT networking with N+ and or PDI+ would be advantageous.
– CompTia certified A+

 

Duties include but not limited to:
– Repair Nashua equipment booked into the workshop
– Assess returned stock to either scrap for parts or to refurbish
– Refurbish equipment to required standards for resale
– Set up new equipment
– Various IT and software duties
– General administration

 

If you are interested in this vacancy you can send your CV to Duncan James at duncanj@nashuawin.co.za. Please indicate which position you are applying for.

 
Should you not hear from us 2 weeks after submitting your CV, please take it that your application has not been successful.

SALES EXECUTIVE – NASHUA NORTH WEST

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Nashua North West, who are based in Klerksdorp, hereby invite all interested applicants to apply for the position of Sales Executive. The company offers a market related package.

 
REQUIREMENTS
• 1-3 years Sales experience will be advantageous
• IT / Office Automation experience will be beneficial
• Computer literate
• Valid Driver’s License and own reliable transport
• Excellent telephonic and face to face customer relations skills / presentable / self-motivated / well spoken

KEY PERFORMANCE AREAS
1. Cold calling to arrange meetings with potential customers and to prospect for new business
2. Product knowledge and researching the market
3. Client needs analysis and liaison
4. Quotations and customer proposal presentations
5. Collect and process orders and contracts
6. New customer training and demonstrations
7. Achieving Targets

 
If you are interested in this position please submit your CV to cv@nashuanw.co.za. Please indicate which position you are applying for.

SERVICE DELIVERY OFFICER – NASHUA KOPANO

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A vacancy exist at Nashua Kopano in Woodmead for a Service Delivery Officer, reporting to the Service Delivery Manager.

Job purpose:

To oversee the delivery of technical services to the company’s clients. Establish policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes.

Requirements:

• Matric.
• Sound Microsoft office knowledge.
• Copy tracking and billing software skills.
• Good communication skills and well-groomed.
• Min 5 years industry related experience.
• Network experience.

Duties and responsibilities

• Management
o Transition Management.
o Change Management.
o Service Level Management.
o Incident Management.
o Problem Management.
o Escalation Management.
o Fleet Management.
o IMACD Management.

• Service Delivery Management
o Ensure quality of service meets contractual requirements, legal obligations and company’s policies and procedures.
o Monitor, review and audit processes related to service delivery.
o Identify and elevate issues impacting on achievement of service delivery objectives and to continually improve services.
o Provide an effective on-call response service, as appropriate, supplemented by appropriately qualified team members as required.
o Provide operational manual for each site.
o Ensures optimisation through technology and operational process optimisation.

• Processes and Procedures
o Establish or refine service delivery processes that is aligned to ITIL Standards.
o Establish uniform processes and procedures to ensure that each customer gets the same experience from the onset of contract.
o Log and manage change request with customer’s internal procedures and ensure application thereof.

• Resource Management
o General supervision over employees involved in the delivery process.
o Feedback on a particular work team or employee to be shared with managers and staff involved.
o Make sure that all service departments and employees are accountable for carrying out the required processes and tasks.

• Cost and Efficiency
o Ensure that the delivery processes are efficient and cost effective.
o Ensure that the processes are streamlined without adversely impacting the client / customer experience.
o Continuously redevelop internal systems in order to become more effective and efficient.
o Perform data analysis on all customers in order to become more profitable.
o Assist in automation of back-end processes and systems.
o Keep track of customer profitability to ensure customers remain profitable.
o Enhance customer environments by looking for opportunities to introduce new services.

• Customer Satisfaction
o Constantly assess customer feedback and make necessary improvements.
o Conduct service delivery evaluations with customers.
o Set customer satisfaction goals on various individual criteria as well as the total customer experience.
o Conduct additional research and take steps to correct deficiencies.
o Identify and analyze service delivery issues, to ensure that bottlenecks are eliminated.
o Provide value added reporting to all customers to outline areas of improvement.
o Customer fleet optimization.
o Ensure customer contract governance and escalations are applied as outlined in their contracts.

• Customer Improvement
o Activities tracker.
o Service improvement plan.
o Service development plan.
o Innovation plans.

• Working conditions
Will not be limited to standard working hours and will involve traveling to various sites.
Might involve evening and weekend work, working with challenging clients, and so forth.

If you are interested in this vacancy you can send your CV to matshepo_mlaba@nashua.co.za at Human Resources
Should you not hear from us 2 weeks after submitting your CV please take it that your application has not been successful.

Field Service Engineer

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Nashua George has a vacancy for a Field Service Engineer in their Service Department.

 
Purpose of position
To repair and service all Nashua’s products that are in the field.

 
Requirements:
• Tertiary education would be advantageous.
• Knowledge of Nashua equipment essential.
• 2 years field experience in office automation.
• Good communication skills.
• Valid driver’s license and reliable vehicle.
• IT networking with N+ would be advantageous.
• CompTia certified A+ a must.
• PDI + a must.

 
Duties: Some of which include:
• Technical
o To repair and service all Nashua’s equipment in the field.
o To carry out the preventative maintenance program in accordance with the log book and the spare parts replacement interval.
o To keep the Technical Manager informed on problems relating to your job, either technical or customer, and to maintain an awareness of the customer’s needs.
o To maintain all boot stock activities.
o Carry out Field installations as allocated by Service Controller
o Carry out deliveries as allocated.

 
• Administration
o To ensure that the Service Coordinator is given accurate information relating to a service call and the basic running of the department.
o To complete all necessary paperwork relating to your job and to ensure that it is presented in a decent manner and on time.
This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.

 
If you are interested in this vacancy you can send your CV to Clifton.botha@nashuageorge.co.za. Please indicate which position you are applying to.

 
Should you not hear from us 2 weeks after submitting your CV, please take it that your application has not been successful.

 

CALL CENTRE AGENT

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A vacancy exists at Nashua (Pty) Ltd for a Call Centre Agent, reporting to the Service Delivery Manager.

 
Job Purpose:
Providing Legendary Customer Service by assisting Nashua (Pty) Ltd customers with all queries telephonically.

 

Requirements:
• Minimum requirement – Matric.
• 1 Year Customer Service experience.
• Basic MS Office.
• High level of accuracy.
• People skills and listening skills
• Attention to detail.

 

DUTIES AND RESPONSIBILITIES
• Taking calls

o Apply verification and authentication as per business rules on all calls; have an 8 hour availability per day to take calls; do not put the customer on hold for more than 30 seconds; answer all calls within 20 seconds.

• Attending To Customer Queries

o Ensure that all events are logged on Cactus.Net for all calls; If Call Centre Agent cannot resolve the query then it must be forwarded to the Call Centre Manager and/or relevant department; Provide feedback to customers within 2-24 hours and make follow ups if required; all emails to be answered within 24 hours.

• Administrative Support

o Filing and scanning to be done daily; Credit and refunds to be processed within 48 hours; Updating customer details within an hour; assisting with Value Added Services and documents within an hour after request. Legal collection enquiries, determine settlement figures and re-fund allocations.

• Customer focus

o Making the customer and their need a primary focus of one’s actions; actively seek information to understand customer needs; share information with customers to keep them updated; implement effective ways to monitor and evaluate customer concerns and to anticipate.

• Communication

o Clarify purpose and importance, focus on major points and follow a logical sequence when attending to queries; use terms and examples that are meaningful to the customer;aAttend to messages from others and respond appropriately and promptly; speak clearly and in a professional manner at all times.

 
• Team Work

o Assisting team members with difficult queries; Ensuring that the team members are notified of new information; sharing effective ways to improve customer service; do not work in isolation.

• Time Management

o Take advantage of available resources (managers, processes, other departments) to complete work efficiently; make preparations – ensure that required equipment/materials are in appropriate locations so work can be done efficiently; stay focused – use time effectively and prevent irrelevant issues from interfering with work completion.

• Decision Making

o Recognize problems and determine what actions need to be taken to resolve the problem; Recommend alternatives to the customer in assisting to resolve queries; reduce the number of escalations.

 

PLEASE NOTE:

As per Company policy, an employee may not transfer from one department to another
unless the employee has been in the primary department for at least one year.

If you are interested in this vacancy you can send your CV to matshepo_mlaba@nashua.co.za –  Human Resources
Should you not hear from us 2 weeks after submitting your CV, please take it that your application has not been successful.

NASHUA RUSTENBURG HAS A VACANCY FOR A PABX SALES EXECUTIVE

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Nashua Rustenburg invites all interested applicants to apply for the position of PABX Sales Executive.

Requirements:
• 1-2 years Sales experience will be advantageous
• Experience in PABX as well as experience and knowledge of IP & VOIP
• Panasonic & Siemens Experience and knowledge
• Computer literate
• Valid driver’s license and own reliable transport
• Minimum Grade 12 required
• Excellent telephonic and face to face customer relations skills / presentable / self-motivated / well spoken

 
Key Performance Areas
• Development and Maintenance of the existing PABX base
• Selling VOIP and PABX solutions to current base
• Development of new prospects
• To achieve targets set by the Sales Manager
• Customer relationship building including but not limited to customer visit

If you are interested in this position please send your CV to richardd@nashuarustenburg.co.za.
Please indicate which position you are applying for.
If you have not heard from us at least 2 weeks after submitting your CV, please take it as your application not being successful.

DEBTORS ADMINISTRATOR

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A vacancy exists at Quince Capital for a Debtors Administrator, reporting to the Admin Manager.

 
Job Purpose:
Responsible for collecting rentals and all other money/payments due from customers, allocating it to the correct accounts, resolving customer queries relating to the accounts, monthly statements and invoices, settlements and maintenance of AS400 contracts system for the company.

 
Requirements:
• Minimum requirement – Matric.
• Working knowledge of Microsoft (Excel, Word).
• AS400 would be an advantage.
• Deadline oriented person, with the ability to work under pressure.
• Good communication skills to deal with customers/Franchises and other departments.
• High level of accuracy.
• Structured approach to work is important.
• Experience in a Credit Control environment would be an advantage.
• Figure orientated.
• Ability to do reconciliations.

DUTIES AND RESPONSIBILITIES

• AS400
• Obtain the following in writing from franchises/customers before starting to resolve :
o Serial number queries.
o Name changes.
o Name differences.
o Banking details for payouts (verify details with a senior official of franchise)
• Assist franchises in ensuring that adequate supporting documentation is obtained.
• Ensure that query is resolved timeously and communicate this either by telephone or e-mail to the customer.
• Ensure that allocation references on AS400 (e.g. PC groups) are done as required.
• Ensure franchise details (e.g. trading names, VAT numbers) are accurate and updated on AS400.
• Capture new interest rates after obtaining them in writing from management.
• Where a special rate has been given to a franchise, obtain the necessary written approval from the departmental manager concerned.
• Assist contracts staff with any problems encountered when loading contracts onto the AS400.
• Submit “month end” processing to IS department on due date every month.
• Transferring of deals from one franchise to another or one account to another.

• Settlement Quotes
o Provide written settlement quotations to customers within the specified turnaround times, this includes checking and authorizing of settlement quotations.
o These instructions should be filed in month and account order, for easy follow up if needed.
o Settlements that do not relate to an upgrade or a legal deal will attract a 90 day interest penalty, and this must be quoted when a settlement amount is requested.
o Current practice is to not attract the 90 day interest penalty where deals have 12 or less months outstanding.

• Settlements (Upgrades, cancellations and full recourse product)
o Obtain written instructions from customers before processing a deal settlement.
o Establish reasons for settling deals in order to invoice the correct settlement amounts.
o These instructions should be filed in month and account order for easy follow up if needed.
o All settlement requests must be authorized by senior management prior to processing (FIN only).

• Settlements (FTO)
o Payments on bank statement that reflects settlements after settlement quotes issued will require settlement and suspension of a deal. Invoice will be raised on FTO/FRA account for payment to be allocated to.

• Debtor’s Book
o Management of age analysis to ensure that all payments received timeously.
o Ensure accurate allocation of deposits received from debtors.
o Account queries/statements/recons where applicable.
o Timely reporting of age analysis.

• Admin Reporting
o Management of debtor’s age analysis to ensure all items are followed up and resolved.
o Other reports relating to collection of rentals and other.

• Overpayment refunds
o Liaise with customer as to how they would like their overpayments to be allocated. Where the customer opts for a refund, prepare a cheque requisition and obtain approval from management.
• Other Duties
o Ensure that the recourse and warranty claims are in accordance to the process.
o Producing any other ad hoc reports as well as assistance with client correspondence where required.
o Releasing of debit and credit notes or invoices as required, including recourse, warranty and penalty claims.
o Run meter billing, submitted to IS department (FTO) on due date every month.
o Transfer of accounts to legal (FTO) deals.
o Assistance with Evergreen administration and payments.
o Assistance with any other special internal or external request.
o To assist team members when required.

If you are interested in this vacancy you can send your CV to matshepo_mlaba@nashua.co.za at Human Resources. Please indicate which position you are applying for.

 
Should you not hear from us 2 weeks after your submission, please take it that your application has not been successful.

Senior Sales Consultant – Nashua Bloemfontein

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Nashua Bloemfontein has a permanent position available for a senior sales consultant.

Requirements:
Min 3 years’ experience in the office automation industry as a sales consultant
Extensive knowledge of PABX systems
Computer Literate
Valid drivers’ licence, own reliable vehicle plus own cell phone
Must be self-motivated, presentable, hardworking and well spoken.
3 Contactable references

KPA’s:
Achieve targets set by manager;
Source new prospects and secure new business;
Prepare customer needs analysis;
Compile customer quotations;
Complete contracts + relevant paperwork;
Continuously keep up to date with product knowledge
Remuneration – market related:
Basic Salary
Car Allowance
Petrol and Cell phone (to be claimed)

Nashua Bloemfontein reserves the right to not fill the position.
Closing date: 22 July 2016

Please forward your CV to pieterc@nashuafs-nc.co.za or waynec@nashuafs-nc.co.za and indicate which position you are applying for.

PABX ENGINEER – KIMBERLEY

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Nashua Kimberley is looking for an energetic PABX Engineer who has a good knowledge of the telecommunications industry.

 

Experience with Panasonic Systems is essential. The applicant will be required to fully install, program and maintain PABX Systems, VOIP Systems, ECN Products as well as MAN3000 Systems.

 

REQUIREMENTS:
A valid Driver’s Licence and a vehicle that is in good condition
At least 2 years experience with installation and maintenance of PABX Systems
Good customer relation skills

 

If you meet the above requirements and you are interested in the position, please forward your CV to edrichvn@nashuafs-nc.co.za

 

Should you not receive any feedback within 2 weeks, please consider your application unsuccessful.

SALES EXECUTIVE – NASHUA TSHWANE

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Nashua Tshwane, Leader in the Office Automation industry, hereby invite all interested applicants to apply for the position of Sales Executive. The company offers a market related package.

 

REQUIREMENTS

• 1-3 years Sales experience will be advantageous
• IT / Office Automation experience will be beneficial
• Computer literate
• Valid driver’s license and own reliable transport
• Excellent telephonic and face to face customer relations skills / presentable / self-motivated / well spoken

 

KEY PERFORMANCE AREAS

• To achieve targets set by the Sales Manager
• Development of new prospects
• Cold canvassing
• Knowledge of Franchise area
• Time management make appointments
• Product knowledge
• Establish customer needs
• Build customer relations and maintain them
• Generate quotes
• Maintaining contact with existing and potential clients
• Knowledge of pricing and bank factors
• Paperwork – preparation of quotes, completion of all contractual paperwork

 

If you are interested in this position please submit your CV to christop@nashuatsh.co.za.
Closing date: Friday 29 July 2016