Senior Sales Consultant – Nashua Bloemfontein

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Nashua Bloemfontein has a permanent position available for a senior sales consultant.

Requirements:
Min 3 years’ experience in the office automation industry as a sales consultant
Extensive knowledge of PABX systems
Computer Literate
Valid drivers’ licence, own reliable vehicle plus own cell phone
Must be self-motivated, presentable, hardworking and well spoken.
3 Contactable references

KPA’s:
Achieve targets set by manager;
Source new prospects and secure new business;
Prepare customer needs analysis;
Compile customer quotations;
Complete contracts + relevant paperwork;
Continuously keep up to date with product knowledge
Remuneration – market related:
Basic Salary
Car Allowance
Petrol and Cell phone (to be claimed)

Nashua Bloemfontein reserves the right to not fill the position.
Closing date: 22 July 2016

Please forward your CV to pieterc@nashuafs-nc.co.za or waynec@nashuafs-nc.co.za and indicate which position you are applying for.

PABX ENGINEER – KIMBERLEY

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Nashua Kimberley is looking for an energetic PABX Engineer who has a good knowledge of the telecommunications industry.

 

Experience with Panasonic Systems is essential. The applicant will be required to fully install, program and maintain PABX Systems, VOIP Systems, ECN Products as well as MAN3000 Systems.

 

REQUIREMENTS:
A valid Driver’s Licence and a vehicle that is in good condition
At least 2 years experience with installation and maintenance of PABX Systems
Good customer relation skills

 

If you meet the above requirements and you are interested in the position, please forward your CV to edrichvn@nashuafs-nc.co.za

 

Should you not receive any feedback within 2 weeks, please consider your application unsuccessful.

SALES EXECUTIVE – NASHUA TSHWANE

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Nashua Tshwane, Leader in the Office Automation industry, hereby invite all interested applicants to apply for the position of Sales Executive. The company offers a market related package.

 

REQUIREMENTS

• 1-3 years Sales experience will be advantageous
• IT / Office Automation experience will be beneficial
• Computer literate
• Valid driver’s license and own reliable transport
• Excellent telephonic and face to face customer relations skills / presentable / self-motivated / well spoken

 

KEY PERFORMANCE AREAS

• To achieve targets set by the Sales Manager
• Development of new prospects
• Cold canvassing
• Knowledge of Franchise area
• Time management make appointments
• Product knowledge
• Establish customer needs
• Build customer relations and maintain them
• Generate quotes
• Maintaining contact with existing and potential clients
• Knowledge of pricing and bank factors
• Paperwork – preparation of quotes, completion of all contractual paperwork

 

If you are interested in this position please submit your CV to christop@nashuatsh.co.za.
Closing date: Friday 29 July 2016

Nashua George has a vacancy for a Service Coordinator.

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Purpose of Position:

To assist customers and ensure the correct service information has been captured. To assist and co-ordinate engineer activity.

 

Requirements:                     

  • Good working knowledge of MS Word and Excel…
  • Good telephone mannerism
  • Good communication skills.
  • Good organizational skills
  • Ability to work under pressure

Duties: Some of which include but not limited to:

  • Assistance to customers and engineers:
  • To receive incoming customer and technical calls.
  • To assist and ensure that all customer information is correct and accurate
  • To log, maintain and log off calls
  • Co-ordinate service activities:
  • To keep an accurate attendance record of all engineers.
  • To allocate and distribute calls to engineers accurately and efficiently
  • To have continuous knowledge of the whereabouts of the engineers
  • To keep a record of awaiting parts and monitor it on availability of spares
  • To notify customers should there be any problems arising
  • To ensure all needed messages are relayed to engineers
  • To ensure all information regarding customers is given to engineers i.e. no CSA, etc.
  • To avoid disputes and problems with staff and customers and report such problems to the Technical Manager
  • Supply daily, weekly and monthly statistics to the Technical Manager relating to all service activities within the department.
  • To administer and allocate all installations
  • Carry out daily follow ups with customers with relation to completed calls

If you are interested in this vacancy you can send your CV to JP@nashuageorge.co.za Please indicate which position you are applying to. Should you not hear from us 2 weeks after submitting your CV, please take it that your application has not been successful.

SERVICE CO-ORDINATOR (SISHEN NORTHERN CAPE)

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Purpose of Position:

To assist customers and ensure the correct input of all service information. To assist and co-ordinate engineer activity.

 

Requirements:

• Good working knowledge of MS Word and Excel.
• Minimum of 2 years experience in service control Co-ordination of engineers and equipment.
• Proven AS400 experience or equivalent.
• Good telephone mannerism.
• Good communication skills.
• Good organisational skills.

 

Duties: Some of which include:

• Assistance to customers and engineers:
o To receive incoming customer and technical calls.
o To assist and ensure that all customer information is correct and accurate.
o To log, maintain and log off calls.

• Co-ordinate service activities:
o To keep an accurate attendance record of all engineers.
o To allocate and distribute calls to engineers accurately and efficiently.
o To have continuous knowledge of the whereabouts of the engineers.
o To keep a record of awaiting parts and monitor it on availability of spares.
o To notify customers should there be any problems arising.
o To ensure all needed messages are relayed to engineers.
o To ensure all information regarding customers is given to engineers i.e. no CSA, etc.
o To avoid disputes and problems with staff and customers and report such problems to the Service Manager or Technical Manager.
o To receive all charge dockets and cash or cheques, document it and hand over to the service admin person for invoicing.

• Nedcor
o Log calls for Nedcor on behalf of the Franchises.
o Follow up in the status of the call.
o Assist Nedcor with any queries concerning poor service.
o Prepare reports required by Nedcor for feedback meetings.
If you are interested in this vacancy you can send your CV to Matshepo Malaba, Human Resources, Matshepo_malaba@nashua.co.za.. Please indicate which position you are applying to.

Should you not hear from us 2 weeks after submitting your CV, please take it that your application has not been successful.

FIELD SERVICE ENGINEER

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Purpose of position

To repair and service all Nashua’s products that are in the field.

 

Requirements:

  • Tertiary education would be advantageous.
  • Knowledge of Nashua equipment essential.
  • 4 years field experience in office automation.
  • Good communication skills.
  • Valid driver’s license and reliable vehicle.
  • IT networking with N+ would be advantageous.
  • CompTia certified A+ a must.
  • PDI + a must.

 

Duties: Some of which include:

  • Technical
  • To repair and service all Nashua’s equipment in the field.
  • To aid in field training of new engineer if requested.
  • To carry out the preventative maintenance program in accordance with the log book and the spare parts replacement interval.
  • To keep the Service Manager and Technical Manager informed on problems relating to your job, either technical or customer, and to maintain an awareness of the customer’s needs.
  • To maintain all boot stock activities.
  • Administration
  • To ensure that the Service Co-ordinator is given accurate information relating to a service call and the basic running of the department.
  • To complete all necessary paperwork relating to your job and to ensure that it is presented in a decent manner and on time.

 

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis.  It does not exclude other duties as assigned.

If you are interested in this vacancy you can send your CV to Matshepo Malaba, Human Resources, Matshepo_malaba@nashua.co.za.. Please indicate which position you are applying to.

Should you not hear from us 2 weeks after submitting your CV, please take it that your application has not been successful.

 

ENGINEER SITE SUPERVISOR

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Purpose of position

• To repair and service all Nashua’s products in the field.
• To support filed engineers and do infield training in the team, Attend to problematic machines that have become 3+ repeats.
• To ensure that the quality of workmanship by the engineers is of a high standard.
Requirements:

• Matric.
• Tertiary education would be advantageous.
• Knowledge of Nashua equipment essential.
• 4 years field experience in office automation.
• Good communication skills.
• Valid driver’s license and reliable vehicle.
• IT networking with N+ would be advantageous.
• CompTia certified A+ a must.
• PDI + a must.

 

Duties: Some of which include:

• Technical
o In field training.
o Assist in maintaining total area.
o Stand in for engineers while engineers are away e.g. (Sick or attending training etc.).
o Attend to specialist calls with engineer.
o Do M.Q.R. (machine quality reports).
o Awaiting spares (yields)
o To ensure that no charge toner is not abused.
o Boot stock, tool bag inspection.
o Stand in for service controller when required to do so.
o Stand in for managers when required to do.
o Stand in for help desk when required to do so.
o Promote a positive attitude.
o Report back to managers regarding area / engineers.

 

• Administration
o To ensure that the Service controller is given accurate information relating to a service call and the basic running of the department.
o To complete all necessary paperwork relating to your job and ensure that it is presented in a decent Manner and on time.
o Should you be booked off on sick leave or booked on training or any other reason that you are away from work, it is your responsibility to contact the Service Coordinator to log off all outstanding work.
o To complete quality check forms and report back to management in writing when more serious issues need to be addressed.

This description is a general statement of required Major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.

 

If you are interested in this vacancy you can send your CV to Matshepo Malaba, Human Resources, Matshepo_malaba@nashua.co.za.. Please indicate which position you are applying to.

 

Should you not hear from us 2 weeks after submitting your CV, please take it that your application has not been successful.

SOLUTIONS SPECIALIST

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PURPOSE OF POSITION:

Consult with the Franchises on various aspects of the running of an effective and profitable solutions business.

 

Requirements:

  • Minimum requirement Matric.
  • 5 to 8 years related experience.
  • Excellent presentation, judgment, planning and organisation skills.
  • Excellent communication skills – Verbal and Written.
  • Knowledge of the office automation environment.
  • Strong talent management principles – Team Development.
  • Financial qualification of background is essential.
  • Team player.
  • Must be able to work under pressure.
  • Must be able to balance risk with business decisions.
  • Attention to detail and accountability.
  • Must be self-driven, innovative and a strong team player and motivated person.

 

Duties: Some of which include:

Sales and customer relationships

  • Maintain and manage existing relationships with clients.
  • Maintain and manage existing relationships with franchises.
  • Identifying the need for Nashua Software Solutions within every opportunity.
  • Identifying the correct contact people within each company who would be responsible for the purchasing decision.
  • Prepare professional presentations and proposals, clearly highlighting their needs, the proposed solution, and the costs involved and the technology used.
  • Explain the Technology and Pricing Models successfully.
  • Provide the clients with up-to-date technical information and advice.
  • Highlight to the customer their need, and the potential solution.

 

Product Knowledge

  • Maintain current product knowledge on Nashua’s software solutions and service stacks.
  • Maximize sales staff’s product knowledge through “hands on” product training.
  • Facilitate training and assist the Franchise’s sales staff with product demonstrations.

 

Strategic Planning

  • Ensure that the Franchise Sales Managers present realistic budgets and projections timeously on a monthly basis.
  • Plan and capture (to Outlook) franchise visitation schedules and agenda’s.
  • Keep an active record of Meeting notes.
  • Monitor Sales Manager’s implementation of budgets and targets.
  • Develop a client relationship to ensure that we are available when the client is ready to purchase a solution, and that existing clients continually upgrade their solutions.
  • Successfully handle any objections the client may have.
  • Entertain the client/franchise as and when required.
  • Define articulate and present document-solution propositions as a trusted advisor based on in-depth document-solution knowledge and experience.
  • Define, articulate and present cost recovery solutions propositions as a trusted advisor based on in-depth cost recovery solutions knowledge and experience.
  • Consultative approach to selling software solutions.
  • To be professional, punctual and courteous at all times when dealing with Clients.
  • Individual should be equally comfortable in a board-room meeting as they are working with end-users and IT specialists.
  • Maintain a comprehensive and up to date knowledge of Nashua (Pty) Ltd Software Solution products and technologies through attending training programs and regular review of technical documents.
  • Maximize Sales Performance on monthly sales budgets, targets and goals.

 

Administration

  • Sign-up the main agreements on successful sales.
  • Ensure that the pre & post installation checks are completed respectively.
  • Ensure that successful installations are signed-off by the client.
  • Sales Projections Provide realistic and measureable sales projections.
  • Management Reports in the form of Sales Pipeline must be provided weekly.
  • Strategic planning present realistic budgets and projections timeously.
  • Present visitation agendas and write resultant reports.
  • Supply any additional sales and marketing information as may be required from time to time for prospects and existing clients.
  • Attend all scheduled sales meetings.
  • Keep ALL documentation up to date at all times in a prescribed format and location.
  • To be up to date on all sales & technical information related to software solutions.
  • Calling Cycles Ensure that strict calling cycles are employed for appropriate visitation schedules for strategic account penetration and user base protection.
  • Activity Drive and monitor activities these include “face to face” appointments, quotations, and demonstrations.

Knowledge & skills

  • Attitude – To be professional, punctual and courteous, most importantly a passion for Nashua (Pty) Ltd its products & solutions.
  • Innovative Thinker – Demonstrates a novel approach to identifying solutions and opportunities to achieve both Nashua (Pty) Ltd, and our Clients, business objectives.
  • Managing Change – Demonstrates a positive approach to the challenge of change for self, team, and the business, encouraging others to consider different approaches. Regards change as an opportunity for learning and growth.
  • Planning and Organising – Schedules and prioritises an appropriate course of action, optimising the management of resources whilst considering the impact on others.
  • Communication – Confident, clear and precise communicator both written and spoken, and has the ability to influence, persuade and work with/through others to achieve goals and objectives.
  • Analytical Thinker – Logically breaks problems down into their essential elements, identifying and analysing data to diagnose a problem and develop an appropriate solution.
  • Delivery Focus – Demonstrates focus, initiative and tenacity to achieve goals and objectives, using experience and judgement to make decisions and overcome barriers.
  • Flexibility – Adapts positively to change in tasks and environment, maintaining enthusiasm and effectiveness.
  • Motivation – To be motivated at all times and a self-driven individual.
  • Leadership Communicate Nashua Ltd. values and key policies and set the example by acting in accordance with these values and policies at all times.

 

Business processes

All business processes will remain the same when: (electronic signature will suffice)

  • Travel Authorization.
  • Out of Pocket Expenses.
    • Scanned and emailed to Sales Manager.
  • Commissions
    • Commission manual will be line with company’s sales objectives and will remain the same for this financial year ending in September unless otherwise notified in writing.
    • All Commissions will be paid together with your salary.
    • Future plans will be for the Solutions Specialist to be more involved with budgets setting for his/her defined portfolio.
    • In the event of unforeseen circumstances a cheque will be drawn and paid directly into your account (this however is in extreme circumstances and is not standard business practice).

If you are interested in this vacancy you can send your CV to Matshepo Mlaba, Human Resources, at Matshepo_mlaba@nashua.co.za. Please indicate which position you are applying for.

Should you not hear from us 2 weeks after submitting your CV, please take it that your application has not been successful.

FIELD ENGINEER

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PURPOSE OF POSITION

To repair and service all Nashua and Nashua approved models of copiers, fax machines, printers and PABX equipment.

 

KEY PERFORMANCE AREA

1. Repair and service of machines
2. Administration

 
DUTIES & RESPONSIBILITIES

1. REPAIR OF MACHINES

  • To service and repair all of Nashua’s equipment in the field.
  • Keep service call-out records up to date by completing all service calls.
  • Ensure that awaiting spares call-outs are done as soon as the part is available.
  • To follow the correct procedure when receiving a call and when a call is completed within the AS400 and the MASC system.
  • Constant communication with service manager when field problems occur.
  • Keeping a customer satisfied to their specific needs.
  • Maintain and stay in budget of spare parts.
  • To ensure that boot stock balance at all times.
  • The service engineer will be expected to self-study for internet based training as laid out by the service manager and company requirements.(GUW, A+, N+ and PDI+)

2. ADMINISTRATION

  • To ensure that accurate information is given to the service controller relating to a service call and basic running of the department.
  • To make sure that all paperwork relating to the service department is presented in a decent manner and on time.

 

OTHER

  • Working hours are from 08:00 to 16:30.
  • Overtime will be required from time to time if requested from a customer.
  • Weekend training will be required from time to time when needed.
  • Attend service/company meetings when requested.
  • Perform any reasonable assignment if and when requested by the service manager.
  • Must have a roadworthy vehicle at all times to perform his duties in the field.
  • Must ensure that vehicle is maintained properly and insured properly.
  • Must have a valid Driver’s Licence.
  • To look after company property that is supplied to him.
  • Take full responsibility on company property for damage due to negligence.
  • Take full responsibility on spare parts where supplied due to negligence or loss.

 
If you are interested in this vacancy please send your CV to : jp@nashuaeastrand.co.za or hilton@nashuaeastrand.co.za. Please indicate which position you are applying for.

FIELD SERVICE ENGINEER

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Nashua Rustenburg, Leader in the Office Automation industry, hereby invite all interested candidates to apply for the position of a Field Service Engineer at their Rustenburg office. The company offers a market related package.

 

REQUIREMENTS:
Knowledge of Nashua equipment essential
4 years field experience in office automation
A+ and N+ Certified
PDI+
Computer Literate plus excellent communication skills
Valid Driver’s License and own reliable transport
Grade 12 required and Tertiary education will be advantageous

 

KEY PERFORMANCE AREAS:
To repair and service all Nashua equipment in the field
To attend to preventive maintenance program
Keep Technical Operations Manager and Field Manager up-to-date on problems relating to equipment and customers
Ensure that Technical Coordinator is given accurate information related to service calls
Customer relationship building
Above duties does not exclude all other duties assigned from time to time

 
If you are interested in this position please submit your CV to rust.service@nashuarustenburg.co.za.

 

Please indicate which position you are applying for. Closing date: 30 April 2016