HARDWARE SOLUTIONS MANAGER – RUSTENBURG

 

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Nashua Rustenburg, Leader in the Office Automation industry, hereby invite all interested applicants to apply for the position of a Hardware Solutions Manager at their Rustenburg office. The company offers a market related package.

REQUIREMENTS

Minimum qualification requirement is Grade 12
10 years Office Automation Sales experience will be advantageous
Experience in PABX with experience and knowledge in IP & VOIP will be advantageous
Panasonic & Siemens Experience will be advantageous
Fully Computer literate
Excellent Communication Skills on all levels, telephonic and face to face customer relations skills / presentable / self-motivated
Excellent Presentation, Planning and organizational skills
Must be a team player, self-driven, motivated, and innovative
Valid driver’s license and own reliable transport
KEY PERFORMANCE AREAS
Achieve 100% of monthly / annual group sales targets
Manage accurate Forecast Commitments and Pipeline and develop new Prospects of sales team
Build Profitable client relationships
Develop and maintain sales and marketing plan
Perform recruitment and selection process for sales executives
Conduct training / coaching process to sales executives
Identify and develop new and current markets / trends and implementing the 8 Business Lines of Nashua
Report accurately on sales activities on Inform
Maintain production targets and retain business of the existing base
Customer relationship building including but not limited to customer visits

 

DUTIES
Develop an integrated sales & marketing plan
Implement and align marketing plan with regional plan and submit to management
Review and update strategic plan on a regular basis
Compile report on progress made on strategic plan
Communicate strategic plan to sales executives
Advertise and market sales executive positions through presentations
Facilitate the pre-course and post-course training presented by Nashua Ltd and external parties
Responsible for on-the-job assessment of sales executives
Give technical support and motivation to sales executives
Coach sales executives on improving their selling skills
Provide recognition through performance management system
Ensure sales executive are equipped with sufficient office documentation e.g. all financing documents
Handle administration queries on behalf of sales executives
Check business methods of sales executives and advise accordingly
Update sales executives on policy products and services regularly
Identify, penetrate and develop new markets
Maintain contacts with key decision makers and office automation industry resources (new and existing)
Retain and increase market share in existing markets
Manage and maintain business retention
Conduct products presentations in the market
Ensure and monitor set production targets are achieved
Maintain the Nashua Partner Program in respect of the Sales Department
Attend all customer complaints in respect of ISO9001 requirements
Attend all ISO Management Review meetings
Attend all HOD Meeting, including NPP and Financial Meetings

 

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.

 

If you are interested in this position please submit your CV to janniev@nashuarustenburg.co.za. Please indicate which position you are applying for.

 

Should you not hear from us 5 (five) business days after submitting your CV, then please take it that your application has not been successful.

Junior Desktop Support Technician

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Nashua Mpumalanga has a vacancy for a Junior Desktop Support Technician in Middleburg.

PURPOSE OF THE POSITION:

To do client liaison and support with standard desktop issues.

 
REQUIREMENTS :
• Grade 12
• Valid Driver’s Licence and a reliable vehicle
• IT networking with N+ (Essential)
• CompTia certified A+ (Essential)
• Good communication skills

If you are interested in this vacancy please send CV to hr@nashuamp.co.za.

Please indicate which position you are applying for. If you have not been contacted 2 weeks after submitting your CV please take it that your application has been unsuccessful.

PABX/VOIP SALES REPRESENTATIVE

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Nashua Mpumalanga has a vacancy for a PABX/VOIP Sales Representative in the Middleburg area.

 

REQUIREMENTS:

1-2 years Sales experience will be advantageous
Experience in PABX with experience and knowledge of IP & VOIP
Computer literate
Valid Driver’s license and own reliable transport
Minimum Grade 12 required
Excellent telephonic and face to face customer relations skills / presentable / self-motivated and well spoken

 

KEY PERFORMANCE AREAS

Development and maintenance of the existing PABX base.
To achieve targets set by the Sales Manager.
To grow direct and new business and to develop customer relations

 
If you are interested in this vacancy please send CV to hr@nashuamp.co.za.  Please indicate which position you are applying for. If you have not been contacted 2 weeks after submitting your CV please take it that your application has been unsuccessful.

 

 

FIELD SERVICE TECHNICIAN – PRINTERS

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Nashua Mpumalanga has a vacancy for a Field Service Technician to service the Secunda/Middleburg area. The appointed technician will be required to service and repair Nashua’s products that are in the field.

 

REQUIREMENTS
• Matric.
• Tertiary education would be advantageous.
• Knowledge of Nashua equipment essential.
• 4 years field experience in office automation.
• Good communication skills.
• Valid driver’s license and reliable vehicle.
• IT networking with N+ would be advantageous.
• CompTia certified A+ a must.

 

Duties: Some of which include:

o To repair and service all Nashua’s equipment in the field.
o To aid in field training of new engineer if requested.
o To carry out the preventative maintenance program in accordance with the log book and the spare parts replacement interval.
o To keep the Service Manager and Technical Manager informed on problems relating to your job, either technical or customer, and to maintain an awareness of the customer’s needs.

 
This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.

If you are interested in this position please send your CV to: hr@nashuamp.co.za. If you have not heard from us within two weeks after submitting your CV, please take it that your application was not successful.

 

BUSINESS DEVELOPMENT OFFICER

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A vacancy exist at Quince Capital for a Business Development Officer, reporting to the Sales Director.

 

Purpose of Position:
To be responsible for all sales and business development functions, to a specific portfolio of Franchises, to ensure that discounting objectives are met.

 

Requirements:
• Advantage – degree (preferably marketing or financial degree).
• Basic knowledge of financial industry and products.
• Good business acumen.
• Computer literate (minimum Word, Excel and PowerPoint).
• Valid code 08 driver’s license.
• Ability to sell and market to Franchises and clients.
• Advantage – proven track record in maintaining relationships with clients.
• Sound interpersonal and communication skills.
• Presentable and well groomed.
• Good organizing, planning and time management skills.
• Decision making abilities.
• Results and deadline driven.
• Able to travel extensively on a national basis – staying away from home for up to 4 days at a time.
• Presentation skills.
• Social and out-going personality.

 

KEY PERFORMANCE AREAS
1. Product Knowledge
2. Sales and Marketing
3. Administration

 

DUTIES AND RESPONSIBILITIES
Product Knowledge
• Promote existing financial products – gain a detailed understanding of every product offered by the Finance Company. Promote the products accordingly at the Franchises. Be able to explain the workings of each product to a third party. Understand the workings of the AS400 as regards the various product types.
• Evaluate and make recommendations for improvements to the existing product range.
• Maximise the product knowledge and understanding of the Finance Industry by the Franchise sales representatives with ongoing training and presentations e.g. training on rental agreements, settlements and the advantages of rentals vs. cash sales.
• Obtain a working understanding of opposition product knowledge e.g. their product offerings and factor sheets.

Sales and Marketing
Relationships
• Develop and maintain relationships with Franchise Holders, Sales Managers, Sales staff, Sales admin staff and other key staff on a professional financial basis.
• Ensure that a professional and ethical code of conduct and dress code is maintained at all times.
• Visit all Franchises in portfolio on a regular basis as instructed by management, and as the need arises on an ad hoc basis.
• Entertainment of customers should be requested and motivated to management before the actual event.
• Assist with arrangements for special events for Franchises e.g. Franchise Golf Days.
Sales and Franchise support
• Ensure monthly discounting (sales) targets and budgeted discounting for the year are achieved and surpassed.
• Identify new business opportunities and prospect for new business.
• Attend weekly feedback meetings with the Sales Director and give appropriate feedback on area of responsibility (teleconference).
• Facilitate and assist Franchise sales representatives in concluding deals, especially tenders, by being involved with structured deals where applicable and by going out to customers when necessary.
• Set up and facilitate product presentations with Franchises as and when required.
• Assist with and negotiate changes of terms and conditions on rental agreements when requested by customers.
• Assist with the quotation of special rates for deals when requested within mandates as per policy.
• Discuss deals declined and pending with Sales Managers and motivate deals with additional information obtained that would change the result of the scoring.
• Perform financial reviews of franchise customers as and when necessary.

Internal support
• Provide support to credit vetting through the gathering of information and collecting of documents that might be required to properly assess the deal.
• Daily follow up on deals status reports – liaise between credit vetting and Franchises on an ongoing basis regarding deals approved, declined and in process. Assist in obtaining the necessary information for declined deals (where appropriate) and deals in process.
• Ensure that deals declined due to system cleanup is kept within the agreed performance appraisal objectives.
• Assist in getting outstanding quality control documentation from Franchises and installation confirmations directly from customers.

Incentives
• Develop ideas for incentives that would be appropriate for the specific portfolio of Franchises in conjunction with Events Coordinator.
• Support and drive incentive programmes and show total commitment to these incentives e.g. Loyalty and Franchise of the year.
• Develop ideas for incentives that would serve as recognition to admin staff within the franchise.

Administration
• Ensure timeous capture and verification of all sales and management reporting information.
• Compile weekly reports:
– Major Deal Report
– Sales Report
– Outstanding documentation reports
• Ensure that all expense claims are submitted within the same month the expense is accrued.
• Manage travel and entertainment expenses ensuring that agreed budget allocations are not exceeded.
• To perform any other assignment when required to do so by the Sales Director.

 

This description is a general statement of required Major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.
If you are interested in this vacancy please submit your CV to Matshepo Mlaba, Human Resources, Matshepo_mlaba@nashua.co.za. Please indicate which position you are applying for.
Should you not hear from us 2 weeks after the submitting your CV, please take it that your application has not been successful.

SOLUTIONS SALES SPECIALIST

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A vacancy exists at Nashua Kopano, situated in Woodmead for a Solutions Sales Specialist reporting to the Head of Sales, Managed Print and Document Services.

 

Purpose of Position

Support required on all Ricoh and 3rd party software solutions, high-level integration and connectivity.

 

Requirements:

  • A+, N+ certified or equivalent, Microsoft or Novell qualification. (MCSE, CNE, etc)
  • Microsoft desktop and server experience.
  • Novell, Unix and Linux experience will be beneficial.
  • Solid and proven technical knowledge of office automation management software, Multi-Function products, printers and facsimile equipment;
  • Solid and proven Connectivity knowledge of MFP products.
  • Nashua 3rd party software solutions experience. (Scannervision, Laserfiche, Equitrac etc.)

 

Duties – Some of which include:

Conduct and provide solutions consultation to customers.

  • Provide pre- and post-sales support to the Corporate and Government Sales Consultants and their client portfolio.
  • To provide to all relevant role players product information and updates for all products and processes allocated to their portfolio.
  • To provide product training to the Corporate and Government Sales.
  • To actively seek out innovative document management product solutions to the benefit of the Corporate and Government Sales Divisions client base, thereby strengthening Nashua’s client relationship.

 

Solutions consultation to Corporate and Government customers

  • Consulting on software solutions to Nashua Kopano’s Corporate and Government customers.
  • Scoping, solution design, documenting and doing pricing of each solution.
  • Supporting and responding all software related tenders and requirements relating to other tenders.

 

Support office automation and 3rd party software solutions, high-level integration and connectivity

  • Implement and support all applicable office automation solutions.
  • Implement and support all 3rd party software. (Scannervision, Laserfiche, Equitrac etc.)
  • High-level integration to ERP, Mainframe and UNIX based systems.

 

To provide pre and post sales support to the Corporate and Government Sales Consultant and their client portfolio

  • Analysis of client requirements and business processes (both proactively and in response to client request for information (RFI).
  • Scoping of existing client environment prior to demonstration, pilot or installation taking place.
  • Provision of recommendation for best solution in response to, or via the identification of a client need.

 

To provide product information and update all products processes allocated to their portfolio

  • To timeously receive and distribute product information to all relevant parties.
  • To ensure said information has been received by all relevant parties.

 

To provide product training to the corporate and government sales consultant as and when required.

  • To receive training from supplier (if justified).
  • To prepare training schedule.
  • Develop and conduct training course.
  • To measure and report training outcomes.

 

To actively seek out innovative document management product solutions to the benefit of the Corporate and Government Sales Division’s client base, thereby strengthening Nashua’s client relationship. 

  • It is the incumbent’s responsibility to maintain knowledge of the best practice activities and benchmark solutions as they pertain to his/her product portfolio.
  • Engage in networking activity within the office Automation and Information Technology business community.
  • The introduction of new solutions and concepts to colleagues and clients for discussion and assessment.

 

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.

 

If you are interested in this vacancy please submit your CV to Matshepo Mlaba, Human Resources, Matshepo_mlaba@nashua.co.za. Please indicate which position you are applying for.

Should you not hear from us 2 weeks after submitting your CV, please take it that your application has not been successful.

 

DOCUMENT MANAGEMENT & SOLUTION SPECIALIST – CAPE TOWN

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Nashua Cape Town has a vacancy for a Document Management & Solution Specialist.

 

REQUIREMENTS:

  • Minimum requirement Matric.
  • Excellent presentation, judgment, planning and organization skills.
  • Excellent communication skills – Verbal and Written.
  • Knowledge of the Document Management Solution software and Office Automation environment.
  • Strong talent management principles – Team Development.
  • Team player.
  • Must be able to work under pressure.
  • Must be able to balance risk with business decisions.
  • Attention to detail and accountability.
  • Must be self-driven, innovative and a strong team player and motivated person.
  • Previous exposure to software solutions an advantage
  • People person with brilliant negotiation skills, and well-presented
  • Ability to work unsupervised

 

DUTIES: SOME OF WHICH INCLUDE:

SALES AND CUSTOMER RELATIONSHIPS

  • Maintain and manage existing relationships with clients.
  • Maintain and manage existing relationships with franchises.
  • Identifying the need for Nashua Software Solutions within every opportunity.
  • Identifying the correct contact people within each company who would be responsible for the purchasing decision.
  • Prepare professional presentations and proposals, clearly highlighting their needs, the proposed solution, and the costs involved and the technology used.
  • Explain the technology and pricing models successfully.
  • Provide the clients with up-to-date technical information and advice.
  • Highlight to the customer their need, and the potential solution. aware

 

PRODUCT KNOWLEDGE

  • Maintain current product knowledge on Nashua’s software solutions and service stacks.
  • To be up to date on all sales & technical information related to software solutions.
  • Maximize sales staff’s product knowledge through “hands on” product training.
  • Facilitate training and assist the Franchise sales staff with product demonstrations.

 

STRATEGIC PLANNING

  • Keep an active record of meeting minutes.
  • Develop a client relationship to ensure that we are available when the client is ready to purchase a solution, and that existing clients continually upgrade their solutions.
  • Successfully handle any objections the client may have.
  • Define articulate and present document-solution propositions as a trusted advisor based on in-depth document-solution knowledge and experience.
  • Define, articulate and present cost recovery solutions propositions as a trusted advisor based on in-depth cost recovery solutions knowledge and experience.
  • Consultative approach to selling software solutions.
  • To be professional, punctual and courteous at all times when dealing with Clients.
  • Individual should be equally comfortable in a board-room meeting as they are working with end-users and IT specialists.
  • Maintain a comprehensive and up-to-date knowledge of Nashua (Pty) Ltd Software Solution products and technologies through attending training programs and regular review of technical documents.
  • Maximize Sales Performance on monthly sales budgets, targets and goals.

 

ADMINISTRATION

  • Sign-up the main agreements on successful sales.
  • Ensure that the pre & post installation checks are completed respectively.
  • Ensure that successful installations are signed-off by the client.
  • Sales projections provide realistic and measureable sales projections.
  • Management Reports in the form of sales pipeline must be provided weekly.
  • Strategic planning present realistic budgets and projections timeously.
  • Supply any additional sales and marketing information as may be required from time to time for prospects and existing clients.
  • Attend all scheduled sales meetings.
  • Keep ALL documentation up to date at all times in a prescribed format and location.
  • Activity Drive and monitor activities these include “face to face” appointments, quotations, and demonstrations.

 

KNOWLEDGE & SKILLS

  • Attitude – To be professional, punctual and courteous, most importantly a passion for Nashua’s products & solutions.
  • Innovative Thinker – Demonstrates a novel approach to identifying solutions and opportunities to achieve both Nashua’s, and our Clients, business objectives.
  • Communication – Confident, clear and precise communicator both written and spoken, and has the ability to influence, persuade and work with/through others to achieve goals and objectives.
  • Analytical Thinker – Logically breaks problems down into their essential elements, identifying and analyzing data to diagnose a problem and develop an appropriate solution.
  • Delivery Focus – Demonstrates focus, initiative and tenacity to achieve goals and objectives, using experience and judgement to make decisions and overcome barriers.
  • Motivation – To be motivated at all times and a self-driven individual.

 

KEY RESPONSIBILITIES

  • Meet and exceed sales targets
  • Plan and execute solutions sales strategies
  • Building and maintaining customer relationships
  • Cold calling and canvasing/Calling on existing customer base
  • Up-to-date customer records and sales information
  • Reports and sales reports – reporting on daily activities, as well as weekly and monthly reporting of sales figures and activities
  • Planning
  • Territory development

 

If you are interested in this vacancy please send your CV to Lizette Baker at lizetteb@nashuacapetown.co.za.

 

Should you not hear from us 2 weeks after submitting your CV, please take it that your application has not been successful.

IT Network Specialist / Voice Specialist

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Nashua Cape Town has a vacancy for IT Network/Voice Specialist.

The ideal person must be a strategic/analytical thinker who is able to understand situations, identify patterns and provide effective problem solving. Must be able to work in an environment that requires and encourages constant learning. Someone who takes responsibility of their work and will achieve the set out requirements.

Minimum Requirements :

Must have matric
Excellent communication skills
Must have between 2 – 4 years IT experience
Strong networking background plus an understanding of VOIP, VPN environments.
Must have a solid understanding of protocols including SIP, RTP as well as familiar with the codecs used for encoding voice traffic in an IP Network.

Key Performance Areas :

Troubleshooting and resolving common VOIP problems
Offering technical assistance to clients
Investigating and resolving faults on Hosted PBX, Patton Gateways, DSL Routers, Cisco routers, switches and other related equipment.
Providing technical reports on faults and ensuring tickets are up to date

Benefit will be given to candidates who have the following :

IT Qualifications
Cisco qualifications
Proven track record of working with hosted PBX environments, IP Phones, Vibe, Mikortiks and Quintum gateways.
Knowledge of VOIP
Good knowledge of SIP and SIP response codes

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.

Nashua offers a market related salary plus bonuses and incentives.

If you are interested in this vacancy please send your CV to Lizette Baker at lizetteb@nashuacapetown.co.za.

Should you not hear from us 2 weeks after submitting your CV, please take it that your application has not been successful.

TELECOM SALES SPECIALIST

 

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A vacancy exists at Nashua Kopano for a Telecom Sales Specialist reporting to the Head of Solution and Telecom Sales.

 

Purpose of Position

To acquire new business revenue through the Nashua Telecommunication Products and Corporate Solutions.

 

Requirements:

• Minimum requirement Matric.
• Experience in solutions and technology environments with particular skills in Telecoms Sales both hardware (PABX) and connectivity.
• Excellent negotiation skills.
• Excellent presentation, planning and organisation skills.
• Excellent communication skills both verbal and written.
• Must be self-driven, motivated, innovative and a strong team player.
• Must have the ability to close deals.
• Must be able to interact at all levels.

 

Key Performance Areas

• Achieve 100% of monthly/annual sales targets.
• Prepare and deliver products and solutions to clients.
• Manage accurate forecast commitments and pipeline.
• Build profitable client relationships.
• Facilitate Customer On-boarding & Account Management.
• Reduce and maintain Customer Churn Levels.
• Report accurately on all sales activity.

 

Duties some of which include:

• Acquire and onboard new clients.
• Ensure all sales activity.
• Prepare an update sales pipeline reports and other related activity.
• Ensure a consultative approach to selling Telecom solutions.
• Conduct a detailed needs analysis based on consultation.
• Engage the relevant support in order to provide clients with effective solutions.
• Prepare professional presentations and proposals, clearly highlighting their needs, the proposed solution, and the costs involved and the appropriate technology used.
• Explain the technology and pricing models successfully.
• Provide the clients with up-to-date technical information and advice.
• Successfully handle any objections the client may have with the relevant support.
• Maintain and manage relationships with future clients/strategic account management.
• To be professional, punctual and courteous at all times when dealing with clients.
• Maintain a comprehensive and up to date knowledge of all telecoms solutions products and technologies through attending training programs and regular review of technical documents.
• Maintain knowledge of the best practice activities and benchmark solutions as they pertain to the product portfolio.
• Engage in networking activity within the Telecoms and Information Technology business community.
• Maintain relationships with 3rd Party Suppliers.

 

Own Office

• Shows consistent commitment to the business both internal and externally.
• Maintains professionalism at all times.
• Practice effective time management and problem solving.
• Effectively manage diary.
• Pay attention to detail and ensure accountability.
• To be punctual at all times.

 

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.

If you are interested in this vacancy please submit your CV to Matshepo Mlaba, Human Resources, Matshepo_mlaba@nashua.co.za. Please indicate which position you are applying for.

Should you not hear from us 2 weeks after submitting your CV, please take it that your application has not been successful.

SERVICE DELIVERY ADMINISTRATOR

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A vacancy exists at Nashua (Pty) Ltd for a Service Delivery Administrator, reporting to the Service Delivery Manager.

 
Job Purpose:
Primary Role – Responsible for the service delivery administration and reporting on the services delivered in accordance with the SLA and surveys conducted resulting in trend analysis to support high customer satisfaction.
Secondary Role – Providing Legendary Customer Service by assisting Nashua (Pty) Ltd customers with all queries telephonically on the Service Desk.

 

Requirements:
• Minimum requirement – Matric.
• 1 Year Customer Service experience.
• Sound experience – MS Office.
• High level of accuracy.
• Good communication skills.
• People skills and listening skills
• Attention to detail.
• ITIL knowledge will be advantageous.

 
DUTIES AND RESPONSIBILITIES
Service Delivery

o Service interface and point of escalation for the customer complaints.
o Ensure services delivered are equal to Scope of Service.
o Identify and analyse contract delivery issues and convey to Service Delivery Manager.
o Participate in audit compliance reviews and action appropriately.
o Ensure accuracy of supplier billing.

 

Delivery Administration – Reporting

o Customer Experience Survey:

o Weekly reporting to the Channel for the reporting periods reflecting the outcomes.
o Communication to the channel on specific improvement measures.
o Trend Analysis on overall improvement.
o Reporting on un-actioned escalations and corrective actions.

 

Software Register:

o Constant engagement with the relevant departments to ensure the Software Register is up to date.
o Proactive reporting to the Channel and Sales alerting them to Software Licence Renewals.
o Tracking of leads and renewals against the Pipeline Register.

 

Complaints and Problem reporting:

o Constant engagement with the relevant Franchises to ensure all complaints are resolved.
o Weekly reporting on all complaints, Route Cause Analysis (RCA) and corrective actions.
o Trend Analysis done for all the complaints received.

 
Team Work

o Assisting team members with difficult queries; Ensuring that the team members are notified of new information; Sharing effective ways to improve customer service; Do not work in isolation.
o Stand in for team members on the Service Desk when required.

 

Time Management

o Take advantage of available resources (managers, processes, other departments) to complete work efficiently; Make preparations – ensure that required equipment/materials are in appropriate locations so work can be done efficiently; Stay focused – use time effectively and prevent irrelevant issues from interfering with work completion.

 

Decision Making

o Recognize problems and determine what actions need to be taken to resolve the problem; Recommend alternatives to the customer in assisting to resolve queries; reduce the number of escalations.

 

If you are interested in this vacancy you can send your CV to Matshepo Mlaba at matshepo_mlaba@nashua.co.za

 
Should you not hear from us 2 weeks after submitting your CV, please take it that your application has not been successful”.