WebSmart PHP Developer: Nashua Head Office

 

Job Purpose

Responsible for the design, development, maintenance, testing and support all aspects of the Core Nashua applications on the AS400 platform using the WebSmart PHP application. Instrumental in translating business requirements and developing them into solutions enabling the business to operate effectively.

 

Requirements:

  • Relevant Degree or Diploma
  • Minimum of 3 – 5 years relevant experience in PHP
  • Strong interpersonal, analytical and logical skills
  • Be a self-starter with initiative and drive
  • Ability to prioritize and implement plans to meet deadlines
  • Excellent negotiation skills
  • Functional understanding of a business i.e. ops, sales, finance, marketing, technology
  • Good problem solving skills
  • Display a level of assertiveness

 

Duties & Responsibilities:

Core Nashua System Application design, programming, testing, implementation and support:

  • Program development and maintenance using PHP
  • Program development and maintenance using RPG/ILE (Secondary)
  • Perform adequate impact analysis prior to changes
  • Appropriate documentation for database changes, program changes and testing
  • Liaise with business users when required
  • User Support
  • Investigate and resolve application issues with limited supervision
  • Adhere to SDLC, Development Standards and Procedures as defined and published by the IT Development Manager
  • Communicate problems and solutions to users, trainers and support desk personnel

 

OTHER ASSIGNMENTS

  • To perform any assignments as and when requested to do so by the Chief Operations Officer and any C-level Executive.

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis.  It does not exclude other duties as assigned.

If you are interested in this vacancy, please submit your CV to Careers@nashua.co.za, by no later than 19 June 2018.

“Should you not hear from us 2 weeks after the closure date, please take it that your application has not been successful”

Nashua Cape Town: PABX Field Engineer

 

It is the objective of the PABX Engineer to effectively maintain all technical related functions, quality assurance functions, customer relations and key indicators related to his/her service area. Furthermore, the PABX Engineer should assist with Nashua’s growth by identifying and reporting potential business.

KEY PERFORMANCE AREAS:

 

MAINTAINING EQUIPMENT

INSTALLING AND MAINTAINING OF EQUIPMENT               

  • Repair and maintain all types of TDM and IP telephony systems including peripherals.
  • Install new and refurbished products.
  • Assist other team members/areas/connectivity installations as and when necessary.
  • Assist with Help Desk duties from time to time

 

ENSURE QUALITY LEVELS

  • Ensure effective usage of productive time by maintaining high service levels thereby reducing additional repeat calls.
  • Verify quality of work done by doing physical checks.
  • Ensure that the work area is clean before leaving the customer’s premises.
  • Liaise closely with area supervisor and service controllers on customers needing further assistance e.g.: sales/consumables/ escalations etc.
  • Attend all Nashua related training courses as set from time to time and achieve required pass rate.
  • Ensure that all information given to the Service Co-ordinators, for input into the Service Now application, is correct and accurate.
  • Ensure that you are abreast of and knowledgeable on the latest product information and technical bulletins.
  • Ensure that the latest firmware is loaded onto every system in your area.

 

MAINTAIN THE TOOLS FOR THE JOB

  • Ensure that your tools required for the servicing of equipment are in a good working condition.
  • Ensure that your notebook is updated with the latest service manuals and firmware.

 

CUSTOMER SERVICE

ENSURE EFFECTIVE AND EFFICIENT COMMUNICATION

  • Build a professional relationship with customers and all staff members.
  • Identify customers training needs.
  • Educate users to ensure optimum usage of the equipment.
  • Log sales leads for additional equipment, subject to leads generated through your direct efforts
  • Follow up with customers when requiring parts/peripherals and when there are any delays in completing a service call.

     

MAINTAINING A PROFITABLE SERVICE AREA

MAXIMISE INCOME

  • Ensure maximum up time of the equipment i.e. PABX and Voice equipment.
  • Adhere to chargeable call procedure and follow up in order to get approvals.

 

FOLLOWING NASHUA GUIDELINES

ADHERE TO POLICIES, PROCEDURES AND SYSTEMS

  • Adhere to the stipulated dress code.
  • Ensure that you are always presentable and professional in conduct when interacting with customers, potential customers, staff and all stakeholders.
  • Adhere to Company policies and procedures.
  • Adhere to Technical Department policies and procedures.
  • Ensure that you are working the required working hours, and that you are optimising work activity.
  • Attend Nashua Cape Town’s after hour’s functions.
  • Understand that awards evenings are an extension of your working hours and ensure attendance.
  • Attend team meetings and any other form of company/product meetings as required from time to time.

AD HOC PROJECTS

  •  Attend to other duties as set by Service Manager from time to time.

 

If you are interested in this position please email HR@nashuacapetown.co.za 

MARKETING OFFICER: Nashua Head Office

 

 

A vacancy exists at Nashua (Pty) Ltd for a Marketing Officer Franchise reporting to Head of Marketing. This position is based in Johannesburg. 

 

PURPOSE OF THE POSITION: 

To lead and coordinate marketing, communications and lead generation driven activities within the franchise channel in order to develop and maintain the Nashua Brand though numerous platforms including but not limited to ATL / BTL, communications, and internal tools like, content management systems, BI, DPI… To further ensure that the brand messaging and alignment of the Nashua group at franchise level is nurtured and grown whilst aligning with the company’s objectives and strategies.

 

Requirements 

  • Strong effective communication skills written and spoken – English being the preferred business medium 
  • Presentation skills
  • Analytical skills
  • Report writing
  • Must be innovative and creative 
  • Outstanding interpersonal skills
  • Flexibility
  • Demonstrated teamwork skills
  • Passionate customer advocacy
  • Thorough knowledge of marketing principals, brand, product and service management.
  • Good facilitator (marketing campaigns)
  • Entrepreneurial spirit
  • Willingness to travel

 

Duties and responsibilities

  • Ensure every piece of collateral that is developed within the Nashua Franchise Channel is completely aligned to the Nashua CI. 
  • Be the brand champion, by making sure that the franchises understand the brand direction, its goals and ensuring that all aspects of the activities align with the ethos and goals of Nashua (Pty) Ltd. 
  • Adopt the Nashua (Pty) Ltd marketing strategy to create a customised franchise specific marketing plan, taking the following factors into consideration: 
  • Report on franchise product understanding and needs analysis gap to the Head of Product, weekly, post product launch (new or product update). 
  • Ensure that the digital platforms the franchise channels choose to participate in are aligned to Nashua (Pty) Ltd CI. 
  • Assist the franchise channel with digital site in terms of continual updating and modifications to stay abreast of requests. 
  • Work with the various franchises to integrate Nashua (Pty) Ltd.’s marketing strategy into franchise plans to ensure alignment. 
  • Follow up on any convertible leads for the franchises as a result of the national campaign and provide feedback on success of these leads. 
  • Collate and provide feedback report to the Head of Marketing on campaigns executed. 
  • Track and report on the monthly spend of the franchise channel of marketing activities (brand campaigns, digital, social, ATL, etc) 
  • Ensure that the franchise channel leverage Nashua (Pty) Ltd.’s sponsorships in an effective and responsible manner. 
  • Measure franchise sponsorship ROI where applicable. 

 

OTHER ASSIGNMENTS 

To perform any assignments if and when requested to do so by the Head of Marketing and or other C-Level Executive.

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.

If you are interested in this vacancy, please submit your CV to Careers@nashua.co.za, by no later than 13 June 2018.

“Should you not hear from us 2 weeks after the closure date, please take it that your application has not been successful.”

Product Manager Surveillance & Access control: Nashua HO

 

A vacancy exist at Nashua (Pty) Ltd for a Product Manager Surveillance & Access control, reporting to the Product Manager Software. This position is based in Johannesburg. 

 

Job Purpose

The Product Manager is responsible for effective management of the assigned product portfolio working closely with the sales and service/ support teams. This extends from increasing the profitability of existing products to developing new products for the company. As Product Manager you are required to build products from existing ideas, and help to develop new ideas based on your industry experience, your contact with the sales channel and market research. Training and vendor management will be critical to this position aligning products and services to the overall business strategy.

 

Requirements:

  • Matric
  • Suitable business qualification diploma or degree with strong accounting focus.
  • Marketing Experience 2- 3 years.
  • Full understanding of the marketing and business concepts surrounding the following areas:
  • CCTV and Access Control
  • Time and attendance
  • Mobile Vehicle Monitoring Solutions
  • Track record in commercial relationship building.
  • Excellent communication and presentation skills at C -Level engagements.
  • Project management skills.
  • Strong organisational skills.
  • Must be able to work under pressure.
  • Must be a self-driven and motivated person.
  • Must be a team player.
  • Able to travel extensively.

 

Duties & Responsibilities:

Planning

  • Develop an understanding of the marketplace and competitive landscape. This should be captured in a format that can be shared with the rest of the organization as and when required
  • Develop a multiyear product road map based on criteria and structure for requirements prioritization
  • Assist in driving the annual product strategy and roadmap
  • Deliver on the product strategy and roadmap
  • Assist sales teams and franchises in creating a value proposition to the market
  • Implement local product strategy based on the market segmentation model
  • Prepare product forecasts
  • Assist in pricing models based on customer value (ROI) analysis

 

Marketing

  • Design market research projects to assess customer attitudes to the current product range and new product introductions. Conduct this research using competitor analysis tools where available, as well as own research
  • Develop product collateral for internal and customer facing usage
  • Maintain expert knowledge on the relevant product industry and trends
  • Review, and keep up to date on new developments regarding competitor products
  • Support the product development process
  • Maintains communication with customers and partners for product development
  • Provide in-depth market, industry and competitive analysis and positioning
  • Develop pricing and packaging strategies
  • Develop and execute incentives or promotions to drive key areas of business. This requires close collaboration with sales divisions and alignment with strategic objectives of the business
  • Plan trade, road shows and product launch events in conjunction with the Head of Marketing and other Senior Product Managers
  • Attend, and if required, contribute to conferences and training events
  • Contribute to newsletters, forums and events in conjunction with Head of Marketing, Senior Product Managers and the Brand and Franchise Marketing managers

 

Product Management and Support

  • Manage product life cycle stages i.e. conceive, plan, develop, qualify, launch, deliver and withdraw
  • Product development in line with company strategy
  • Develop “boxed” solutions for different vertical markets
  • Launch Products as per defined Product Launch Framework, ISO and marketing department procedures. If required create new procedures for new lines of business
  • Maintenance of products on the AS400, pricing updates and adjustments
  • Assist in maintaining accurate virtual or actual stock levels with the admin and logistics teams
  • Assist with product forecasts where applicable with logistics team
  • Act as a point of first reference for all product related enquiries
  • Ensure all product collateral, training material is available and relevant on the CRM system
  • Ensure that all relevant information for new products is timeously handed to the Marketing and Events administrator to add onto our webpage
  • Where applicable build business cases for roadshows and execute roadshows with a strong focus on ROI

 

Vendor Management

  • Develop and maintain vendor relationships nationally and internationally
  • Ensure pricing parity on products and services are maintained at all times
  • Ensure pricelists are current and partner agreements are adhered to at all times
  • Align vendor’s strategy with company business strategy
  • Ensure training programs are carried out by vendors to sales, marketing and professional service teams
  • Ensure that all vendor agreements are understood by and agreeable to the business. Legal must always have sight of these and it must be approved by the COO

 

Reporting

  • Review and assist in the compiling of Market Share analysis gathered from independent research houses e.g. InfoSource and IDC. If there is no formal agreement in place for a product portfolio you are to research organizations that can supply these as well as how useful the information will be for the business. If such information will be useful bring a business case to the Head of Marketing for future consideration
  • Monitor Sales by product segment and group
  • Monitor Sales vs. Budget: Monitor with view to achieve/ exceed budgets on a monthly, quarterly and annual basis
  • Monitor average selling prices to channel and end user (when required)
  • Monthly contribution on business unit performance and any events/incentives for board Report

 

Training and equipping

  • Collaborate with other functions leaders (HR, marketing communication, sales, development, and customer service) to create the content and tools needed to successfully sell, implement and service the product
  • Work closely with the sales team (internal and Channel) to develop sales tools and assist with training on an ongoing basis
  • Interact with all members of the sales team (internal and Channel) to ensure product knowledge by planning and executing internal sales training and events
  • Responsible for the launch of products to internal and external teams
  • Develop and coach the sales consultants on the go-to-market planning and execution, including reference customers, beta programs, sales training, sales materials, and demos
  • Work with the team to help develop innovative marketing programs and show event campaigns
  • Provide the sales team with the necessary product knowledge expertise to enable them to sell the product
  • Provide the sales team with printed and electronic promotional material, product training as well as relevant product documentation
  • Work closely with the market-facing sales and solutions consultants to understand business goals, client and end-user needs and how they relate to the product and/or proposed software

 

OTHER ASSIGNMENTS

  • Assist in strategic planning and initiatives as and when required
  • Assist the Project Management Office as and when tasked to do so on specific projects and tasks
  • To perform any assignments as and when requested to do so by the Head of Marketing, or any C-level Executive.

 

ASSIGNED PORTFOLIO

The assigned portfolio this position will care-take Surveillance and Access Control. This portfolio will look after:

  • CCTV and Access Control
  • Time and attendance
  • Mobile Vehicle Monitoring Solutions

 

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis.  It does not exclude other duties as assigned.

If you are interested in this vacancy, please submit your CV to Careers@nashua.co.za, by no later than 05 June 2018.

“Should you not hear from us 2 weeks after the closure date, please take it that your application has not been successful”.

 

Product Manager Connectivity: Nashua HO

 

 

A vacancy exists at Nashua (Pty) Limited for a Product Manager – Connectivity reporting to the Head of Product. This position is based in Johannesburg. 

 

PURPOSE OF THE POSITION

The Product Manager is responsible for effective management of the assigned product portfolio as a business unit, working closely with the sales, service/support teams and vendors. This extends from increasing the profitability of existing products to developing new products for the company. As Product Manager you are required to build products from existing ideas, and help to develop new ideas based on your industry experience, your contact with the sales channel and market research. Vendor management will be critical to this position aligning products and services to the overall business strategy.

 

Requirements:

  • Tertiary qualification in Information Technology/Information Systems and/or Engineering is required
  • Product Marketing Experience 2-3 years within the telecommunication or technology industry.
  • Full understanding of the marketing and commercial concepts surrounding the following areas:
  • At least 2 years of working experience working with Fibre, DSL, Lte, Wi-Fi technologies and customer premises equipment
  • Experience working with VOIP and Data Networks and associated operations. Experience in ISP business essential
  • Detailed understanding of customer lifecycle from acquisition to provisioning and support a must
  • Experience working with video conference and surveillance equipment technologies would be advantageous
  • Track record in commercials and developing products
  • Excellent communication and presentation skills at C -Level engagements
  • Project management skills
  • Strong organisational and prioritization skills
  • Must be able to work under pressure
  • Must be a self-driven and motivated person
  • Must be a team player
  • Able to travel extensively

 

Assigned Duties

Planning

  • Develop an understanding of the marketplace, competitive landscape and future trends to rapidly develop Nashua’s evolving role in the Connectivity space
  • Develop a multiyear product road map based on criteria and structure for requirements prioritization in alignment with corporate strategy
  • Deliver on the product strategy and roadmap
  • Assist sales team in creating a value proposition to market
  • Implement local product strategy based on the market segmentation model
  • Prepare product forecasts
  • Assist in pricing models based on customer value (ROI) analysis
  • Identify opportunities to grow revenue and improve margin through the introduction of adjacent services, development of incremental capabilities, new product packages/bundles, improvements to service delivery and support, and supporting key sales opportunities

Marketing

  • Design market research projects to assess customer and partner attitudes to the current product/service range and new product introductions
  • Develop product collateral for internal and customer facing usage
  • Act as a liaison both internally and externally to continuously evaluate and drive the development of new features and functionality with our vendors and within channel
  • Maintain expert knowledge on the relevant product industry and trends
  • Review, and keep up to date on new developments regarding competitor products
  • Support the product development process in line with company strategy
  • Provide in-depth market, industry and competitive analysis and positioning
  • Develop pricing and packaging strategies and maintain context of the relevant product line’s financial health
  • Plan trade, road shows and product launch events in conjunction with the Team product manager
  • Attend conferences and training events and provide relevant collateral for these where applicable
  • Contribute to newsletters, forums and events in conjunction with Team product manager
  • Build own product conversation calendar with the marketing team and in conjunction with other product managers

Product Management and Support

  • Manage product life cycle stages i.e. conceive, plan, develop, qualify, launch, deliver and withdraw
  • Develop turnkey solutions for different vertical markets
  • Launch Products as per defined ISO and marketing department procedures. Continuously review these processes to ensure that they follow best practice and supports the business
  • Maintenance of products on the AS400 (or similar system), pricing updates and adjustments
  • Assist in maintaining accurate virtual or psychical stock levels with the admin and logistics teams
  • Assist with product forecasts where applicable with logistics team
  • Act as a point of first reference for all product related enquiries. Be a subject matter expert and establish working relationships with all relevant teams in the company
  • Ensure all product collateral, training material is available and relevant on the CRM system
  • Ensure that all relevant information for new products is timeously handed to the Marketing and Events administrator to add onto our webpage

Vendor Management

  • Develop and maintain vendor relationships nationally and internationally
  • Ensure pricing parity on products and services are maintained at all times
  • Ensure pricelists are current and partner agreements are adhered to at all times
  • Align vendor strategy with company business strategy
  • Assist L&D Manager in the building of training programs that are to be carried out by vendors to sales, marketing and professional service teams

Reporting

  • Review and assist in the compiling of Market Share analysis gathered from independent research houses
  • Monitor Sales by product segment and group
  • Monitor Sales vs. Budget: Monitor with view to achieve/ exceed budgets on a monthly, quarterly and annual basis
  • Monitor average selling prices to channel and end user (when required)
  • Monthly contribution on business unit performance and any events/incentives for BUR (Business Unit Report)

Equipping

  • Collaborates with other function leaders (marketing communication, sales, development, and customer service) to create the content and tools needed to successfully sell, implement and service the product
  • Work closely with the sales team (internal and Channel) to develop sales tools
  • Responsible for the launch of products to internal and external teams
  • Develop and coach the sales consultants on the go-to-market planning and execution, including reference customers, beta programs, sales training, sales materials, and demos
  • Work with the team to help develop innovative marketing programs and show event campaigns
  • Provide the sales team with the necessary product knowledge expertise to enable them to sell the product
  • Provide the sales team with printed and electronic promotional material, product training as well as relevant product documentation
  • Work closely with the market-facing sales and solutions consultants to understand business goals, client and end-user needs and how they relate to the product and proposed solutions

OTHER ASSIGNMENTS

  • Assist in strategic planning and initiatives as and when required
  • Liaise with Human Resources; Learning and Development specialist in compiling cohesive training plans quarterly, bi- annually and annually. Assist as liaison between HR and vendors
  • Assist the Project Management Office as and when tasked to do so on specific projects and tasks
  • To perform any assignments as and when requested to do so by your Team Product Manager, the Head of Marketing, or any C-level Executive

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis.  It does not exclude other duties as assigned.

If you are interested in this vacancy, please submit your CV to Careers@nashua.co.za, by no later than 05 June 2018.

“Should you not hear from us 2 weeks after the closure date, please take it that your application has not been successful”.

 

Junior Product Manager MPS vacancy: Nashua Head Office

A vacancy exists at Nashua (Pty) Ltd for a Junior Product Manager MPS, reporting to the Product Manager. This position is based in Johannesburg.

Job Purpose
The Product Manager is responsible for effective management of the assigned product portfolio working closely with the sales and service/ support teams. This extends from increasing the profitability of existing products to developing new products for the company. As Product Manager you are required to build products from existing ideas, and help to develop new ideas based on your industry experience, your contact with the sales channel and market research. Training and vendor management will be critical to this position aligning products and services to the overall business strategy.

Requirements:
– Matric
– Suitable business qualification diploma or degree with strong accounting focus.
– Marketing Experience 2- 3 years.
– Full understanding of the marketing and business concepts
– Track record in commercial relationship building.
– Excellent communication and presentation skills at C -Level engagements.
– Project management skills.
– Strong organizational skills.
– Must be able to work under pressure.
– Must be a self-driven and motivated person.
– Must be a team player.
– Able to travel extensively.

Duties & Responsibilities:

Learning
– Identify the skills, knowledge, and/or goals that you want to achieve and communicate them to your line manager
– Bring up new topics that are important to you at any point and give feedback to your business unit
– Maintain a mentoring plan and set up goals, developmental activities, and time frames
– Work with your business unit to seek resources for learning; identify people and information that might be helpful
– Look for opportunities to give back to your business unit; share any information that you think might be valuable

Planning
– Develop an understanding of the marketplace and competitive landscape.
– Develop a multiyear product road map based on criteria and structure for requirements prioritisation in conjunction with your senior product manager
– Assist in driving the annual product strategy and roadmap
– Deliver on the product strategy and roadmap in terms of specific tasks allocated to you
– Assist sales team in creating a value proposition to market
– Implement local product strategy based on the market segmentation model
– Prepare product forecasts
– Assist in pricing models based on customer value (ROI) analysis.

Marketing
– Design market research projects to assess customer attitudes to the current product range and new product introductions. Conduct this research using competitor analysis tools and research
– Develop product collateral for internal and customer facing usage
– Maintain expert knowledge on the relevant product industry and trends
– Review, and keep up to date on new developments regarding competitor products
– Support the product development process
– Maintain communication with customers and partners for continuous product development
– Provide in-depth market, industry and competitive analysis and positioning
– Develop pricing and packaging strategies
– Plan trade, road shows and product launch events in conjunction with the senior product manager
– Attend conferences and training events as required
– Contribute to newsletters, forums and events in conjunction with your senior product manager

Product Management and Support
– Manage product life cycle stages i.e. conceive, plan, develop, qualify, launch, deliver and withdraw
– Product development in line with company strategy
– Develop “boxed” solutions for different vertical markets
– Launch Products as per defined ISO and marketing department procedures
– Maintenance of products on the AS400, pricing updates and adjustments
– Assist in maintaining accurate virtual or actual stock levels with the admin and logistics teams
– Assist with product forecasts where applicable with logistics team
– Act as a point of first reference for all product related enquiries
– Ensure all product collateral, training material is available and relevant on the CRM system
– Ensure that all relevant information for new products is timeously handed to the Marketing and Events administrator to add onto our webpage

Vendor Management
– Develop and maintain vendor relationships nationally and internationally
– Ensure pricing parity on products and services are maintained at all times
– Ensure pricelists are current and partner agreements are adhered to at all times
– Align vendor’s strategy with company business strategy
– Ensure training programs are carried out by vendors to sales, marketing and professional service teams.

Reporting
– Review and assist in the compiling of Market Share analysis gathered from independent research houses e.g. InfoSource and IDC
– Monitor Sales by product segment and group
– Monitor Sales vs. Budget: Monitor with view to achieve/ exceed budgets on a monthly, quarterly and annual basis
– Monitor average selling prices to channel and end user (when required)
– Monthly contribution on business unit performance and any events/incentives for management reports as and when required

Training and equipping
– Collaborate with other functions leaders (marketing communication, sales, development, and customer service) to create the content and tools needed to successfully sell, implement and service the products within your portfolio
– Work closely with the sales team (internal and Channel) to develop sales tools and training
– Interact with all members of the sales team (internal and Channel) to ensure product knowledge by planning and executing internal sales training and events
– Responsible for the launch of products to internal and external teams
– Develop and coach the sales consultants on the go-to-market planning and execution, including reference customers, beta programs, sales training, sales materials, and demos
– Work with the team to help develop innovative marketing programs and show event campaigns
– Provide the sales team with the necessary product knowledge expertise to enable them to sell the product
– Provide the sales team with printed and electronic promotional material, product training as well as relevant product documentation
– Work closely with the market-facing sales and solutions consultants to understand business goals, client and end-user needs and how they relate to the product and proposed software

OTHER ASSIGNMENTS
– Assist in strategic planning and initiatives as and when required
– Assist the Project Management Office as and when tasked to do so on specific projects and tasks
– To perform any assignments as and when requested to do so by the Head of Marketing, or any C-level Executive.

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.

If you are interested in this vacancy, please submit your CV to Careers@nashua.co.za, by no later than 04 June 2018.

“Should you not hear from us 2 weeks after the closure date, please take it that your application has not been successful”.

SERVICE MANAGEMENT DATA ANALYST: Nashua Head Office

 

SERVICE MANAGEMENT DATA ANALYST

A vacancy exist at Nashua (Pty) Ltd for a Service Management Data Analyst reporting to the Service Delivery Manager. This position is based in Johannesburg.  

 

Job purpose

 

Primary Role – The successful candidate will turn data into information, information into insight and insight into business decisions within the responsibilities of the Nashua Service Management Office (SMO) governing Service Management practices within Nashua. These responsibilities of the SMO includes the process management of:

  • Service Level Management
  • Change Management
  • Problem Management
  • Event Management
  • Knowledge Management

Data analyst responsibilities include conducting full lifecycle analysis to include requirements, activities and design.

You will develop analysis and reporting capabilities and will monitor performance and quality control plans to identify improvements.

Secondary Role – Continue to support the ProAct environment as and when required as per the KPI’s for:

  • System Checks
  • Administration
  • Documentation
  • Training
  • Support

 

Requirements:

 

  • Minimum requirement – Degree or equivalent NQF Level 6
  • 3 Years (plus) progressive experience in IT or Office Automation, contract management with a blend of technical skills
  • Knowledge of a CRM and/or ERP systems and processes
  • Strong knowledge of and experience with reporting packages
  • Knowledge of statistics and experience using statistical packages for analysing datasets
  • Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy
  • Adept at queries, report writing and presenting findings Goal orientation, action focused, pragmatic and self-disciplined coupled with an attention to detail.
  • Excellent presentation skills
  • SQL and IIS knowledge would be beneficial
  • People skills and listening skills
  • ITIL knowledge will be advantageous

 

 

Duties and responsibilities

Change Management

  • Interpret data, analyse results using statistical techniques and provide ongoing reports
  • Develop and implement data repositories used for data collection, data analytics and other strategies that optimise statistical efficiency and quality
  • Acquire data from primary (ServiceNow) or secondary data sources (AS400/BI)
  • Identify, analyse, and interpret trends or patterns in complex data sets
  • Filter and “clean” data by reviewing ServiceNow reports, information and performance indicators to locate and correct data problems
  • Work with management to prioritize business and information needs
  • Locate and define new process improvement opportunities

ProAct Administration

  • Oversee ProAct Monitoring Office and total responsibility of the Nashua ProAct System
  • Analysing system logs and identifying potential issues
  • Action and coordinate second line support communication
  • Define and manage System activities
  • Manage and maintain operational documentation
  • Drive system developments and support from supplier
  • To provide training and support to all franchises. This will entail extensive travel away from home
  • To escalate decisions and any unresolved issues.
  • To ensure all project requirements and/or objectives are properly documented
  • To approve or recommend all required commitments and liaise with supplier and contractor representatives.
  • To prepare short-term plans or stage plans as the Nashua ProAct progresses.
  • Continually develop and improve on own skill set through sharing & researching best practice
  • Continually improve personal, technical and business understanding
  • Raise and motivate any system expenditures that may be appropriate
  • To document all obstacles, delays and escalate where necessary

 

 

Other Assignments

  • To perform any assignments if and when requested to do so by the Chief Executive Officer, Chief Sales Officer, Head of Sales and any other Executive Officer of Nashua (Pty) Ltd.

 

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis.  It does not exclude other duties as assigned.

If you are interested in this vacancy, please submit your CV to Careers@nashua.co.za, by no later than 2nd May 2018.

“Should you not hear from us 2 weeks after the closure date, please take it that your application has not been successful”.