WAREHOUSE MANAGER – RUSTENBURG

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Nashua Rustenburg is looking for an experienced Warehouse Manager to oversee and coordinate the daily warehousing activities. The Warehouse Manager will implement production, productivity, quality and customer service standards and achieve the appropriate level of volume within time limits. Ultimately, you should be able to ensure daily operations meets and exceeds daily performance expectations.

 

REQUIREMENTS
Minimum qualification requirement is Grade 12
Further warehouse tertiary education will be advantageous
4 years Warehouse experience with highly effective supervisory skills and techniques
Fully Computer literate (must be able to analyze and compile monthly reports on Excel format)
Excellent Communication Skills on all levels, telephonic and face to face customer relations skills / presentable / self-motivated (fully bilingual)
Must be self-driven, innovative and team player
Proven ability to direct and coordinate operations
Strong organizational and time management skills
Valid Driver’s License

 
KEY PERFORMANCE AREAS / RESPONSIBILITIES
• Achieve high levels of customer satisfaction through excellence in receiving, identifying and dispatching of goods
• Plan, organize and manage daily warehouse operations, including ordering, collecting and inter-warehouse transferring of goods
• Route, schedule and preparations of deliveries
• Hands-on supervision / management
• Full Stock Control – Receiving of goods, returning of goods, organize and maintain inventory and pricing on AS400, stock takes and maintain the storage area
• Monitor and control all collections / movements of equipment
• Identify areas of improvement and establish innovative or adjust existing policies and procedures
• Coordinate activities with other departments
• Complete Fleet Management
• Measure and report the effectiveness of warehousing activities and employee performance
• Communicate job expectations and coach employees and determine staffing levels and assign workload
• All administration requirements in respect of the warehouse (management reports), including monthly management meetings
• Ensure the effectiveness of ISO9001:20015 within the warehouse environment

 

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.

 

If you are interested in this position please submit your CV to janniev@nashuarustenburg.co.za.

 

Should you not hear from us 5 (five) days after submitting your CV, please then take it that your application has not been successful.

TECHNICAL FIELD ENGINEER – RUSTENBURG

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Nashua Rustenburg, Leader in the Office Automation industry, hereby invite all interested applicants to apply for the position of a Technical Field Engineer at their Rustenburg office. The company offers a market related package.

 

REQUIREMENTS
Minimum qualification requirement is Grade 12
Further tertiary education will be advantageous
2 – 4 years Nashua Technical experience will be advantageous
IT Networking with N+ certified will be advantageous
CompTia A+ certified is a requirement
PDI+ is a requirement
Computer literate
Excellent communication skills on all levels, telephonic and face to face customer relations skills / presentable / self-motivated
Must be self-driven, motivated, innovative and a team player
Valid Driver’s License and own reliable transport

 
DUTIES
• To repair and service all Nashua equipment in the field (franchise area)
• To attend to the Preventive Maintenance Program
• Keep the supervisors informed on problems relating to equipment and customers.
• Assist the Technical Field Manager in all problematic areas pertaining to QMS
• To maintain boot stock
• Ensure that the Technical Coordinator / Service Controller is provided accurate information relating to all service calls
• Attend to all installation of equipment together with the required procedures pertaining to all documentation
• Maintain a comprehensive and up to date knowledge of all products and technologies through attending training programs and regular review of technical documents

 

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.
If you are interested in this position please submit your CV to janniev@nashuarustenburg.co.za.

 

Should you not hear from us 2 (two) weeks after submitting your CV, please then take it that your application has not been successful.

 

CLOSING DATE: 30 SEPTEMBER 2016

 

SENIOR SALES EXECUTIVE – EAST RAND

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Nashua East Rand who are situated in Benoni has a vacancy for a Senior Sales Executive to deal with Major clients.

 
REQUIREMENTS
Office Automation Sales experience of 4-5 years is a must
Must achieve sales Target
Reside on the East Rand
Fully bilingual (English and Afrikaans)
Computer literate
Valid Driver’s License and own reliable transport
Excellent telephonic and face to face customer relations skills / presentable / self-motivated and well spoken

 

KEY PERFORMANCE AREAS

Assist customers with information on products
Prospecting New / Existing Accounts
Cost support
Identifying needs, proposing solutions, insuring installation and training of products.
Manage and perform customer care calls
Cold calling and setting up of appointments
Customer visits
Product knowledge and researching the market
Assess client needs analyse and present quotations or proposals
Collect and process orders and contracts
New customer training and demonstrations
Achieving Targets

 

If you are interested in this vacancy please send CV plus a copy of your ID to Natasha Botha at natasha@nashuaeastrand.co.za. Please indicate which position you are applying for.

SERVICE DELIVERY ADMINISTRATOR

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A vacancy exists at Nashua (Pty) Ltd for a Service Delivery Administrator, reporting to the Service Delivery Manager.

 
Job Purpose:
Primary Role – Responsible for the service delivery administration and reporting on the services delivered in accordance with the SLA and surveys conducted resulting in trend analysis to support high customer satisfaction.
Secondary Role – Providing Legendary Customer Service by assisting Nashua (Pty) Ltd customers with all queries telephonically on the Service Desk.

 

Requirements:
• Minimum requirement – Matric.
• 1 Year Customer Service experience.
• Sound experience – MS Office.
• High level of accuracy.
• Good communication skills.
• People skills and listening skills
• Attention to detail.
• ITIL knowledge will be advantageous.

 
DUTIES AND RESPONSIBILITIES
Service Delivery

o Service interface and point of escalation for the customer complaints.
o Ensure services delivered are equal to Scope of Service.
o Identify and analyse contract delivery issues and convey to Service Delivery Manager.
o Participate in audit compliance reviews and action appropriately.
o Ensure accuracy of supplier billing.

 

Delivery Administration – Reporting

o Customer Experience Survey:

o Weekly reporting to the Channel for the reporting periods reflecting the outcomes.
o Communication to the channel on specific improvement measures.
o Trend Analysis on overall improvement.
o Reporting on un-actioned escalations and corrective actions.

 

Software Register:

o Constant engagement with the relevant departments to ensure the Software Register is up to date.
o Proactive reporting to the Channel and Sales alerting them to Software Licence Renewals.
o Tracking of leads and renewals against the Pipeline Register.

 

Complaints and Problem reporting:

o Constant engagement with the relevant Franchises to ensure all complaints are resolved.
o Weekly reporting on all complaints, Route Cause Analysis (RCA) and corrective actions.
o Trend Analysis done for all the complaints received.

 
Team Work

o Assisting team members with difficult queries; Ensuring that the team members are notified of new information; Sharing effective ways to improve customer service; Do not work in isolation.
o Stand in for team members on the Service Desk when required.

 

Time Management

o Take advantage of available resources (managers, processes, other departments) to complete work efficiently; Make preparations – ensure that required equipment/materials are in appropriate locations so work can be done efficiently; Stay focused – use time effectively and prevent irrelevant issues from interfering with work completion.

 

Decision Making

o Recognize problems and determine what actions need to be taken to resolve the problem; Recommend alternatives to the customer in assisting to resolve queries; reduce the number of escalations.

 

If you are interested in this vacancy you can send your CV to Matshepo Mlaba at matshepo_mlaba@nashua.co.za

 
Should you not hear from us 2 weeks after submitting your CV, please take it that your application has not been successful”.

IT ONSITE ENGINEER

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Nashua Kimberley has a vacancy for an IT Onsite Engineer

Duties:

Specific technical duties defined per incident include:

• Analysis and Investigation of problems
• Repair, substitution or replacement of faulty hardware as necessary
• Repair, installation, reinstallation or reprogram of software as necessary
• Testing and error checking of solutions
• Backup of data as necessary in order to restore functionality
• Provide recommendations as necessary for the general health of the equipment
• Follow-up with Customer after the solution has been implemented

Non Specific technical duties:
• Could include running networking and telecom cabling, including ceilings and wall runs.
• Also may be required to work with telecom or copier technicians in order to facilitate networking solutions.
• Might include installing physical equipment (i.e. networking patch panels, or racks or rack enclosures or hub stations) on, under or above workstations, server rooms and/or specifically designed furniture.

Specific Non-technical duties include:
• Transportation of equipment (including pickup and drop off to 3rd parties if necessary)
• Confirmation and follow-up calls to clients when necessary
• Must be capable to carry and lift including but not limited to toolboxes, ladders, packaged computers and equipment such as monitors, display panels or small TV’s, laptops, servers or UPS units.

Requirements:
• Must have a roadworthy vehicle with a valid license.
• Must have a valid Driver’s Licence
• Must have Afrikaans and English communication skills in both written and verbal forms
• Must be willing to work non-standard business hours including in some cases late evenings and/or weekend and/or public holidays if required.
• Previous experience as an onsite engineer or workshop engineer required.
• A+ or other IT qualifications recommended.

If you are interested in this vacancy you can send your CV to edrichvn@nashuafs-nc.co.za. Please indicate which position you are applying for.

Should you not hear from us 2 weeks after submitting your CV, please take it that your application has not been successful.

 

JUNIOR PRODUCT MANAGER

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A vacancy exists at Nashua (Pty) Ltd for a Junior Product Manager, reporting to the Product Manager.

 
PURPOSE OF THE POSITION:
The Junior Product Manager is responsible for effective management of the assigned tasks and duties within their product portfolio, working closely with the Senior Product Manager, sales and service/ support teams. This extends from increasing the profitability of existing products to developing new products for the company. As a Junior Product Manager you are required to build products from existing ideas, and help to develop new ideas based on your senior product manager’s guidance, your contact with the sales channel and market research. Vendor management will be critical to this position aligning products and services to the overall business strategy.

 
Requirements:

• Matric.
• Suitable business qualification diploma or degree with strong accounting focus.
• Marketing Experience 2- 3 years.
 Full understanding of the marketing and business concepts surrounding the following areas:-
o Document Management.
o Content Management.
o Print Management.
o Workflow Solutions.
o Capture Solutions.
• CDIA+, N+, MCSE or similar (excellent understanding of applications, operating systems, database technology, SaaS models).
• Track record in commercial relationship building.
• Excellent communication and presentation skills at C -Level engagements.
• Project management skills.
• Strong organisational skills.
• Must be able to work under pressure.
• Must be a self-driven and motivated person.
• Must be a team player.
• Able to travel extensively.

 

Duties: Some of which include:
Learning

• Identify the skills, knowledge, and/or goals that you want to achieve and communicate them to your direct report.
• Bring up new topics that are important to you at any point and give feedback to your business unit.
• Maintain a mentoring plan and work with your direct report to set up goals, developmental activities, and time frames.
• Work with your business unit to seek resources for learning; identify people and information that might be helpful.
• Look for opportunities to give back to your business unit; share any information that you think might be valuable.

 

Planning

• Develop an understanding of the marketplace and competitive landscape.
• Develop a multiyear product road map based on criteria and structure for requirements prioritisation in conjunction with your senior product manager.
• Assist in driving the annual product strategy and roadmap.
• Deliver on the product strategy and roadmap in terms of specific tasks allocated
to you designed to achieve these.
• Assist sales team in creating a value proposition to market
• Implement local product strategy based on the market segmentation model
• Prepare product forecasts.
• Assist in pricing models based on customer value (ROI) analysis.

 

Marketing
• Design market research projects to assess customer attitudes to the current product range and new product introductions. Conduct this research using competitor analysis tools and research.
• Develop product collateral for internal and customer facing usage.
• Maintain expert knowledge on the relevant product industry and trends.
• Review, and keep up to date on new developments regarding competitor product.
• Support the product development process.
• Maintain communication with customers and partners for continuous product development.
• Provide in-depth market, industry and competitive analysis and positioning.
• Develop pricing and packaging strategies.
• Plan trade, road shows and product launch events in conjunction with the senior product manager.
• Attend conferences and training events as required.
• Contribute to newsletters, forums and events in conjunction with your senior product manager.

 

Product Management and Support
• Manage product life cycle stages i.e. conceive, plan, develop, qualify, launch, deliver and withdraw.
• Product development in line with company strategy.
• Develop “boxed” solutions for different vertical markets.
• Launch Products as per defined ISO and marketing department procedures.
• Maintenance of products on the AS400, pricing updates and adjustments.
• Assist in maintaining accurate virtual or actual stock levels with the admin and logistics teams.
• Assist with product forecasts where applicable with logistics team.
• Act as a point of first reference for all product related enquiries.
• Ensure all product collateral, training material is available and relevant on the CRM system.
• Ensure that all relevant information for new products is timeously handed to the Marketing and Events administrator to add onto our webpage.

 

Vendor Management

• Develop and maintain vendor relationships nationally and internationally.
• Ensure pricing parity on products and services are maintained at all times.
• Ensure pricelists are current and partner agreements are adhered to at all times.
• Align vendor’s strategy with company business strategy.
• Ensure training programs are carried out by vendors to sales, marketing and professional service teams.

 

Reporting

• Review and assist in the compiling of Market Share analysis gathered from independent research houses e.g. InfoSource and IDC.
• Monitor Sales by product segment and group.
• Monitor Sales vs. Budget: Monitor with view to achieve/ exceed budgets on a monthly, quarterly and annual basis.
• Monitor average selling prices to channel and end user (when required).
• Monthly contribution on business unit performance and any events/incentives for management reports as and when required.

 

Training and equipping
• Collaborate with other functions leaders (marketing communication, sales, development, and customer service) to create the content and tools needed to successfully sell, implement and service the products within your portfolio
• Work closely with the sales team (internal and Channel) to develop sales tools and training.
• Interact with all members of the sales team (internal and Channel) to ensure product knowledge by planning and executing internal sales training and events.
• Responsible for the launch of products to internal and external teams
• Develop and coach the sales consultants on the go-to-market planning and execution, including reference customers, beta programs, sales training, sales materials, and demos.
• Work with the team to help develop innovative marketing programs and show event campaigns.
• Provide the sales team with the necessary product knowledge expertise to enable them to sell the product.
• Provide the sales team with printed and electronic promotional material, product training as well as relevant product documentation.
• Work closely with the market-facing sales and solutions consultants to understand business goals, client and end-user needs and how they relate to the product and proposed software.

 

Other Assignments
• Assist in strategic planning and initiatives as and when required.
• Assist the Project Management Office as and when tasked to do so on specific projects and tasks.
• To perform any assignments as and when requested to do so by the Head of Marketing, or any C-level Executive.

 
This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.

 
If you are interested in this vacancy please submit your CV to Matshepo Mlaba, Human Resources, Matshepo_mlaba@nashua.co.za

 
Should you not hear from us 2 weeks after submitting your CV, please take it that your application has not been successful.

PABX SALES EXECUTIVE – GEORGE

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Nashua George invites all interested applicants to apply for the position of PABX Sales Executive at their George office.

 
REQUIREMENTS:
1-2 years Sales experience will be advantageous
Experience in PABX with experience and knowledge of IP & VOIP
Computer literate
Valid Driver’s license and own reliable transport
Minimum Grade 12 required
Excellent telephonic and face to face customer relations skills / presentable / self-motivated / well spoken

KEY PERFORMANCE AREAS
Development and maintenance of the existing PABX base
Development of new prospects
To achieve targets set by the Sales Manager
Customer relationship building including but not limited to customer visits

 
If you are interested in this vacancy please send CV and copy of ID to Cobus Carstens at cobusc@nashuageorge.co.za. Please indicate which position you are applying for.

SALES EXECUTIVE – GEORGE

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Nashua George hereby invites all interested applicants to apply for the position of Sales Executive. The company offers a market related package.

REQUIREMENTS
1-3 years Sales experience will be advantageous
IT / Office Automation experience will be beneficial
Computer literate
Valid Driver’s License and own reliable transport
Excellent telephonic and face to face customer relations skills / presentable / self-motivated and well spoken

KEY PERFORMANCE AREAS
Cold calling to arrange meetings with potential customers and to prospect for new business
Product knowledge and researching the market
Client needs analysis and liaison
Quotations and customer proposal presentations
Collect and process orders and contracts
New customer training and demonstrations
Achieving Targets

If you are interested in this vacancy please send CV and copy of ID to Cobus Carstens at cobusc@nashuageorge.co.za. Please indicate which position you are applying for.

 

CCTV SALES EXECUTIVE – GEORGE

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Nashua George invites all interested applicants to apply for the position of CCTV Sales Executive at their George office.

 
Requirements:
1-2 years Sales experience will be advantageous
Experience in CCTV with experience and knowledge of cameras and installations
Computer literate
Valid Driver’s license and own reliable transport
Minimum Grade 12 required
Excellent telephonic and face to face customer relations skills / presentable / self-motivated / well spoken

 
Key Performance Areas:
Development and maintenance of the existing client base
Development of new prospects
To achieve targets set by the Sales Manager
Customer relationship building including but not limited to customer visits

 
If you are interested in this vacancy please send CV and copy of ID to Cobus Carstens at cobusc@nashuageorge.co.za. Please indicate which position you are applying for.

PROJECT SPECIALIST

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A vacancy exists at Nashua (Pty) Limited for a Project Specialist, reporting to the Project Office Manager.

 
JOB PURPOSE:
Provide project management support to deliver projects within the established budget, timelines and to Customer’s expectations. Focus on meeting project commitments, including communication with management, project sponsors, internal & external stakeholders, etc. Lead or assist in the planning, implementation and introduction of projects as assigned.

 
Requirements:
• Matric, plus relevant Diploma or Degree in Project Management or equivalent.
• 5-6 years of experience with the planning, management and delivery of successful projects.
• Must be highly motivated and results driven.
• Problem identification, solution development and delivery.
• Analytical/logical approach to business tasks/needs.
• In depth knowledge and experience of Risk and Issue Management ensuring.
• Excellent planning skills and ability to identify and manage the critical path in assigned projects.
• Advanced user of Microsoft Project.
• Proficient in Microsoft Excel.
• Prince2 Foundation & Practitioner Extensive experience in a Project Management / Coordinator role.
• The role requires the Project Specialists to be based in Nashua (Pty) Limited with travel to sites across South Africa, Southern Africa.
• Understanding of the technical and business concepts surrounding the following areas ( an advantage):
– Enterprise content management
– Print fleet management
– Print management
– Workflow solutions
– Capture solutions
– Voice & Data
– PABX
• Able to work in a changing environment.
• Able to work to and meet project deadlines.

 

Duties & Responsibilities
Reporting:

• To plan and manage one or more internal and external Project processes and procedures within the PMO Team, either directly or with Franchises, to ensure that programmes and projects are delivered on-time and within budget.
• To effectively plan the resource allocation within a project and align stakeholders, pre- and post-sales team to new projects.
• Plan the resource allocation of the Project Support staff.
• Monitor and report on the resource utilisation of the Project Team.
• Effectively manage milestones with in a project and escalate where required.
• Monitor, report and present on the development of Project Management at a senior management level and provide monthly analysis reports of such progress.

Dimensions:
• Assist and develop the evolution of Project Management to meet the PMO Team core objectives.
• Assist Sales, Pre-Sales and Post-Sales team with the promotion of Project Management.
• Work within the best practices defined by the Programme Management Office (PMO).
• Consistently demonstrate effective project planning, delivery and communications.
• Manage and control multiple internal and external projects.
• Effectively and consciously manage the project stakeholder’s expectations.
• Provide accurate project status reports for internal and external stakeholders.
• Assist the Pre- and Post-Sales resources with any other project tasks as required.

 
Relationship Building (Internal & External Stakeholders)

• Communicate effectively with people at all levels.
• Develop, motivate and lead and coordinate teams.
• Customer facing presenting at board-room level.
• Recognise conflict situations and deal with them effectively
• A professional presence, vocabulary and communication skills are essential Identification, recording, management and resolution/mitigation is analysed, prioritised and clearly visible to stakeholders.

 

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.

 
If you are interested in this vacancy please submit your CV to Matshepo Mlaba, Human Resources, Matshepo_mlaba@nashua.co.za. Please indicate which position you are applying for.

 
Should you not hear from us 2 weeks after submitting your CV, please take it that your application has not been successful.