The ideal person must be a strategic/analytical thinker who is able to understand situations, identify patterns and provide effective problem solving. Must be able to work in an environment that requires and encourages constant learning. Someone who takes responsibility of their work and will achieve the set out requirements.
o Have got 2 to 4 years IT experience,
o Strong networking background and an understanding of VoIP, VPN environments.
o Solid understanding of protocols including SIP, RTP, as well as familiar with the codec’s used for encoding voice traffic in an IP network.
o Troubleshooting and resolving common VoIP problems – bad call quality, dropped calls, call flow issues, etc.
o Offering technical assistance to Clients.
o Investigating and resolving faults on Hosted PBX, Patton gateways, DSL Routers, Cisco routers, switches and other related equipment.
o Providing technical reports on faults and ensuring tickets are up to date.
Advantage will be given to candidates who have the following:
o IT Qualifications
o Cisco qualifications
o Proven track record of working with Hosted PBX environments, IP Phones, Vibe, Mikrotiks and Quintum gateways.
o Knowledge of VoIP
o Intimate knowledge of SIP and SIP response codes
o Knowledge of Patton Gateways
Competitive salary + Bonuses and Incentives.
If you are interested in this position, please send your CV and a copy of your ID to firstname.lastname@example.org.
Please indicate which position you are apply for.
If you have not been contacted within 2 weeks for submitting your application, please take it that your application has not been successful