Solutions & Services

Nashua Voice & Data

Nashua Voice

Nashua Voice offers a low cost, high quality IP-based voice telephony service that enables users to make and receive calls to and from customers, partners and suppliers using landlines or mobile phones, locally or internationally. The solution integrates seamlessly with traditional, SIP enabled, hosted and virtual PBX systems.

Nashua Data

The Nashua Voice solution includes last mile connectivity. Nashua Data provides this connectivity and caters to all communication and data requirements. Nashua Voice & Data is Powered by ECN (Electronic Communications Network).

The Nashua Voice & Data product offering consists of the following:

Nashua Voice Lite

Nashua Voice Lite is a LTE VoIP solution ideally suited to small enterprises looking to decrease their everyday telecommunication costs. Rapid deployment is possible as this solution integrates LTE as its last mile connectivity.

Features and benefits
  • Leading carrier grade, next generation network
  • Routing of all call types
  • Highly competitive call rates
  • Pure per second billing from the 1st second
  • No minimum call charges on any call type
  • Special on-net rates
  • 24/7 Network Operations Centre & Helpdesk
  • Free Telephone Management System (TMS)
  • TMS real time call monitoring and reporting
  • Supports Geographic Number Porting
  • Rapid deployment using LTE connectivity
  • Suitable for up to four channels

Nashua Voice SIP

Nashua Voice SIP is a simple, pre-paid and cost-effective way of routing calls via the internet to the network. Clients need their own IP enabled PBX device and internet connectivity. Nashua provides SIP account details and registration information used on the client’s IP PBX device to terminate calls via the network.

Nashua will allocate geographical numbers to the customer, if required, for inbound calls. Clients deposit funds into their account, and all charges for calls, monthly fees and setups are deducted from this account. Pre-paid limits are monitored and notifications are sent to the client at various intervals, advising them of their account balance.

Features and benefits
  • Leading carrier grade, next generation network
  • Routing of all call types
  • Highly competitive call rates
  • Pure per second billing from the 1st second
  • No minimum call charges on any call type
  • Special on-net rates
  • 24/7 Network Operations Centre & Helpdesk
  • Free Telephone Management System (TMS)
  • TMS real time call monitoring and reporting
  • Supports Geographic Number Porting
  • SIP account details for IP PBX

Nashua Voice SME

Nashua Voice SME is a VoIP solution ideally suited to small to medium enterprises looking to reduce their monthly telecommunication costs.

Features and benefits
  • Leading carrier grade, next generation network
  • Routing of all call types
  • Highly competitive call rates
  • Pure per second billing from the 1st second
  • No minimum call charges on any call type
  • Special on-net rates
  • 24/7 Network Operations Centre & Helpdesk
  • Free Telephone Management System (TMS)
  • TMS provides real time call monitoring and reporting
  • Supports Geographic Number Porting
  • Fixed line and wireless connectivity options available
  • Suitable for up to 60 channels

Nashua Lite Internet Access (ADSL)

Nashua Lite Internet Access (ADSL) is a cost-effective, high performance data solution for small and medium enterprises. It provides access to the internet via an ADSL connection to our next generation network.

Internet access is unshaped and uncapped, meaning all protocols have equal priority whether it’s for e-mail, web browsing, internet banking, and media streaming or downloading files. Being uncapped, with no usage-based billing, means that customers have a fixed monthly spend that can be easily budgeted for.

Features and benefits
  • Reliable and fast Internet access via ADSL
  • Available speeds of 2, 4 and 10 Mbps
  • Uncapped and unshaped
  • Business grade contention
  • Fixed billing provides spend control
  • Single concurrent connection
  • Dynamic public IP address
  • LAN IP addressing, will be supplied to the LAN via DHCP from the router
  • 24/7 Network Operations Centre & Helpdesk

Nashua Voice Enterprise

Nashua Voice Enterprise is a VoIP solution ideally suited for corporate enterprises looking to reduce their monthly telecommunications costs.

Features and benefits
  • Leading carrier grade, next generation network
  • Routing of all call types
  • Highly competitive call rates
  • Pure per second billing from the 1st second
  • No minimum call charges on any call type
  • Special on-net rates
  • 24/7 Network Operations Centre & Helpdesk
  • Free Telephone Management System (TMS)
  • TMS real time call monitoring and reporting
  • Supports Geographic Number Porting
  • Fixed line and wireless connectivity options
  • Suitable for up to 240 channels

Nashua Business Internet Access (Enterprise)

Nashua Business Internet Access (Enterprise) is a data solution offering which provides corporate businesses with high performance and cost-effective internet connectivity. Client sites are connected to our closest network Point-of-Presence (POP) via a dedicated leased line or wireless circuit.

This uncontended connection provides users with fast and reliable access to the internet. Access is also unshaped, which means all protocols have equal priority be it web browsing, sending and receiving e-mail, media streaming or downloading files.

Features and benefits
  • Reliable and fast Internet access
  • Fibre, wireless or copper connectivity options
  • Router supplied as part of the solution
  • Uncontended, uncapped and unshaped
  • Proactive monitoring of services
  • Fixed billing provides spend control
  • Static public IP addresses included
  • 24/7 Network Operations Centre & Helpdesk
  • Diginet, wireless, fibre

Nashua Virtual PBX (VBX)

Nashua Virtual PBX (VBX) offers a high quality communications service, with advanced PBX features and is hosted in the cloud – giving your business a unique, modern touch. It eliminates the need for expensive and complicated equipment, while offering a future-proof technology roadmap. The Virtual PBX service provides the functionality needed to seamlessly and professionally operate your business.

Features and benefits
  • Absolute flexibility
  • Scalable technology
  • Reduced costs
  • Reliability and redundancy
  • Low up-front capital requirements
  • Lower maintenance costs
  • Seamless multiple location platforms
  • Advanced PBX features
  • Automatic upgrades
  • Superior voice quality

Value added services

Nashua hosted call recording

Nashua, in partnership with Call Cabinet, offers a cutting edge hosted call recording service. This secure voice logging and call recording solution is South Africa’s first cloud based, compliant product. Whether you need to record calls for staff training, dispute resolution, compliance or security reasons, our logger will allow unlimited storage of your calls and other sensitive data - without the need for any additional hardware.

All recordings are 100% compliant, individually secured and encrypted at source with a rotating encryption methodology. Whether you have a single location with five extensions or a nationwide infrastructure with multiple branches and extensive calls, this solution can be tailored to your business. The service also supports multiple time zones, multiple recording locations and has the ability to sort and locate your calls within seconds.

Features and benefits:

  • Enabled seamlessly on any Com.X PBX
  • Fully compliant with FICA, FAIS, POPI and CPA
  • Requires no additional hardware to be installed
  • All calls securely recorded with 256 bit AES encryption
  • Access and playback via a web browser
  • Fully redundant and backed up
  • Access and playback via a web browser
  • Web based HTML5 architecture
  • 99% availability and on-demand recording
  • Cloud storage
  • Mobile compatibility
  • Multi-site support
  • Unlimited growth and scalability
Video conferencing

MeetMe is an easy-to-use video collaboration platform that is accessible form a mobile device, laptop or PC. Multiple users can video conference by simply dialling into the service using an application on their mobile or through a web browser on their laptop or PC. MeetMe has the ability to include PSTN, mobile and VoIP audio participants too. In addition, users can share their desktop and content with other participants.

Planning conferences is straightforward and only requires a unique web link to be placed in a meeting request or pasted in an e-mail for simple click-to-connect convenience. MeetMe uses innovative technology to provide a secure, enterprise-grade video collaboration experience anytime and anywhere. MeetMe also provides high quality video over a managed low bandwidth connection, making it ideal for mobile users to minimise data costs.

Features and benefits:

  • Available on smartphones, tablets, laptops and PC’s
  • A web browser and built-in camera is all you need
  • Easy-to-use, click-to-connect convenience
  • High quality video using low bandwidth
  • Affordable cloud based service
  • Open standards based, no proprietary software
  • No additional infrastructure required
  • Secure and enterprise-grade service
  • Audio and video participant compatibility
  • Simple desktop and content sharing
Virtual fax

Virtual Fax is the first fax solution of its kind in South Africa utilising Fax over IP technology that works all the time. With a proven track record in all sectors of the market, Virtual Fax is a must for any business. With Virtual Fax you can send faxes directly from e-mail without any additional software required. With unlimited users and per second billing on all faxes sent, you can now truly enjoy cost savings regarding fax operation and utilisation.

Port your existing fax number from your current provider to Virtual Fax for added convenience, and change your existing fax number into fax to e-mail without changing the number. Once the number is ported the line can be cancelled with the current provider, allowing for another cost saving. Log into your fax server platform at any given time to retrieve and view faxes.

Features and benefits:

  • All faxes sent and received through Virtual Fax are achieved for 10 years at no charge
  • All faxes sent are billed at per second billing
  • All faxes sent are charged at reduced rates
  • Virtual Fax can integrate into any MFP divide or in-house Software e.g. SAP etc.
  • Virtual Fax manages all your faxing so that you can concentrate on what you do best: “Your business”
Virtual boardroom

Virtual Boardroom is a fully managed, easy-to-deploy, free-to-use teleconferencing service. Conference participants are able to bring stakeholders together cost effectively and without having to follow onerous pre-booking procedures. No contractual obligations, monthly subscriptions or deployment of complex and expensive infrastructure in their organisations.

Participants can choose between two Virtual Boardroom services based on their requirements. General Meeting is a quick and easy-to-use service. Simply dial, enter your PIN and teleconference. Moderated Meeting is a feature-rich service that allows a moderator full control of the teleconference. There are no once-off charges or monthly service fees to use the service. Standard call rates apply and are charged individually to all participants by their telephony service provider.

Features and benefits:

  • No installation, subscription or monthly rental fees
  • No contractual obligations
  • No restrictions on the amount of participants
  • Secure service with PIN registration and enrolment
  • Cost effective calls for Nashua clients
  • No costly infrastructure required
  • Simple to manage and operate
  • Feature rich moderator service
Virtual access

Virtual Access is aimed at organisations who are interested in reducing the costs associated with owning 0860 numbers and the required infrastructure to host those numbers. Virtual Access provides companies with an opportunity to connect directly to the Nashua Network. Once connected, customers are in a position to re-configure their 0860 numbers and take advantage of our competitive call rates to reduce their monthly 0860 call spend.

In some cases, depending on its national presence and geographic distribution of its callers, the company may be in a position to decommission its 0860 infrastructure entirely – reducing existing rental fees and realising an additional monthly saving.
a
Features and benefits:

  • Leading carrier grade, next generation network
  • Routing of all call types
  • Highly competitive call rates
  • Pure per second billing from the 1st second
  • No minimum call charges on any call type
  • Special on-net rates
  • 24/7 Network Operations Centre & Helpdesk
  • Free Telephone Management System (TMS)
  • TMS real time call monitoring and reporting
  • Supports Geographic Number Porting
  • Significantly reduces 0860 call spend on incoming calls
  • Saves monthly costs on decommissioned 0860 infrastructure
Call back

Call back is a complementary service which enables companies to carry the cost of calls for staff members on the road who need to call back into the office on a regular basis. The service makes use of the innovative VoIP technologies to recognise the inbound call, which in turn disconnects the call and dials the user back.

The user is then connected to the office, with the cost of the call being transferred to the company’s account and not the user on the road. All users make use of the single call back number, which is restricted to specified user numbers. There is no cost to the users on the road dialling into the Call Back service, and lower costs to the company as the call is charged at the Nashua call rate.

Features and benefits:

  • Leading carrier grade, next generation network
  • Routing of all call types
  • Highly competitive rates
  • Pure per second billing from the 1st second
  • No minimum call charges on any call type
  • Special on-net rates
  • 24/7 Network Operations Centre & Helpdesk
  • Supports Geographic Number Porting
  • Single call back number for all users
  • Restricted to specified user numbers
  • Negligible cost to the users on the road
  • Lower cost to the company with Nashua call rates