| 24 May 2016


Purpose of Position:

To assist customers and ensure the correct input of all service information. To assist and co-ordinate engineer activity.



• Good working knowledge of MS Word and Excel.
• Minimum of 2 years experience in service control Co-ordination of engineers and equipment.
• Proven AS400 experience or equivalent.
• Good telephone mannerism.
• Good communication skills.
• Good organisational skills.


Duties: Some of which include:

• Assistance to customers and engineers:
o To receive incoming customer and technical calls.
o To assist and ensure that all customer information is correct and accurate.
o To log, maintain and log off calls.

• Co-ordinate service activities:
o To keep an accurate attendance record of all engineers.
o To allocate and distribute calls to engineers accurately and efficiently.
o To have continuous knowledge of the whereabouts of the engineers.
o To keep a record of awaiting parts and monitor it on availability of spares.
o To notify customers should there be any problems arising.
o To ensure all needed messages are relayed to engineers.
o To ensure all information regarding customers is given to engineers i.e. no CSA, etc.
o To avoid disputes and problems with staff and customers and report such problems to the Service Manager or Technical Manager.
o To receive all charge dockets and cash or cheques, document it and hand over to the service admin person for invoicing.

• Nedcor
o Log calls for Nedcor on behalf of the Franchises.
o Follow up in the status of the call.
o Assist Nedcor with any queries concerning poor service.
o Prepare reports required by Nedcor for feedback meetings.
If you are interested in this vacancy you can send your CV to Matshepo Malaba, Human Resources, Please indicate which position you are applying to.

Should you not hear from us 2 weeks after submitting your CV, please take it that your application has not been successful.