Purpose of Position:
To assist customers and ensure the correct input of all service information. To assist and co-ordinate engineer activity.
• Good working knowledge of MS Word and Excel.
• Minimum of 2 years experience in service control Co-ordination of engineers and equipment.
• Proven AS400 experience or equivalent.
• Good telephone mannerism.
• Good communication skills.
• Good organisational skills.
Duties: Some of which include:
• Assistance to customers and engineers:
o To receive incoming customer and technical calls.
o To assist and ensure that all customer information is correct and accurate.
o To log, maintain and log off calls.
• Co-ordinate service activities:
o To keep an accurate attendance record of all engineers.
o To allocate and distribute calls to engineers accurately and efficiently.
o To have continuous knowledge of the whereabouts of the engineers.
o To keep a record of awaiting parts and monitor it on availability of spares.
o To notify customers should there be any problems arising.
o To ensure all needed messages are relayed to engineers.
o To ensure all information regarding customers is given to engineers i.e. no CSA, etc.
o To avoid disputes and problems with staff and customers and report such problems to the Service Manager or Technical Manager.
o To receive all charge dockets and cash or cheques, document it and hand over to the service admin person for invoicing.
o Log calls for Nedcor on behalf of the Franchises.
o Follow up in the status of the call.
o Assist Nedcor with any queries concerning poor service.
o Prepare reports required by Nedcor for feedback meetings.
If you are interested in this vacancy you can send your CV to Matshepo Malaba, Human Resources, Matshepo_malaba@nashua.co.za.. Please indicate which position you are applying to.
Should you not hear from us 2 weeks after submitting your CV, please take it that your application has not been successful.