| 7 September 2015


A vacancy exists at Nashua (Pty) Ltd for a Solutions Support Consultant reporting to the Implementation Support Manager.


The Solutions Support Consultant (SSC) manages project implementation activities following a customer sale. The SSC ensures customer implementations are completed on-time and within budget, thereby realizing the firm’s sales and profitability targets while meeting customer expectations for a successful implementation. The SSC is responsible for identifying growth opportunities for add-on sales and services within the implementation phase, and relaying the opportunity back to the Sales Team. The SSC collaborates with pre-sales, sales, PMO, and technical support resources to ensure implemented projects accurately address customer needs, and are appropriately supported by key customer personnel.

• Four year degree from an accredited institution (preferable, but not a prerequisite)
• Minimum 3 years of systems integration and configuration experience in a business-to-business, large/strategic customer segment; or a record of achievement and technical solution expertise.
• Product certification required or working towards.
• PC and Server proficiency
• Understanding of the “cost recovery” and “DMS/ECM” markets and related product(s) and vertical segments.

Duties: Some of which include:
• Manages the implementation of projects and solutions
• Ensure that the resources associated to the Project are utilized in the most effective and efficient manner, in order to ensure that projects are delivered on-time and within budget.
• Proactively assesses solution specifications in light of changing customer requirements, and recommends solution changes that optimize value for the customer.
• To manage the implementation of projects in line with departmental key performance indicators.
• Ensure the correct deployment of the solutions to eliminate potential issues and risks.
• During implementation, continually gauges customer satisfaction among key customer project stakeholders.
• Coordinates closely with PMO resources by communicating project status and success metrics.
• 3 – 6 years’ experience in Product Support and Product Installation for those products in the Nashua Basket
• Exposure to office automation industry knowledge and business process understanding (will be an added advantage).
• Having managed IT / product implementation projects in the ECM/EIM/CRS segments would be an advantage.
• Proven ability of creative problem solving.
• Understanding of hardware, software, networking and database concepts.
• Demonstrated ability to explain complex technical concepts to non-technical audiences.
• Experience in teaching or tutoring is a plus.
• Ability to understand complex technology, simplifying it for the customer to ensure understanding and buy-in.
• Meets project implementation targets for timeliness, customer success metrics, and customer adoption.
• Completes required customer training and development objectives within the assigned time frame
• This position includes outside travel to customers’ premises

Technical Skills
• Technical skills in the following areas:
o ECM or DMS Certified
o Cost Management/Recovery Certified
o Experience with SQL, .NET
o Experience with Windows Client and Server Operating Systems.
o Experience with scripting or programming is a plus
o Knowledge of Web protocols (e.g., HTTP, ASP, XML, etc.)

• Reports to the Solutions Manager.
• Works closely and collaboratively with the Pre-Sales, PMO and Franchise Teams


1. Sets own priorities and schedules to meet established goals; meets commitments consistently.
2. Professional behavior
3. Practice effective time management and problem solving.
4. Strong analytical and problem solving ability.
5. Management of Franchise information in a professional manner.
This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assign

If you are interested in this vacancy you can send your CV to Matshepo Mlaba, Human Resources, Please indicate which position you are applying for.

Should you not hear from us 2 weeks after the closure date, please take it that your application has not been successful.


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