Voice over Internet Protocol, or VoIP, enables conventional telephone services to operate via an internet connection. With this technology, you can make phone calls from your computer, a VoIP phone, and other data-driven devices. From a user-experience perspective, VoIP is both reliable and convenient, but it can help your company in a variety of other ways you may not have thought of. Here are some obstacles this robust tool can help you overcome.

Financial strain

VoIP networks will cost your company a lot less money than a traditional landline phone system would. Deploying a VoIP network simply involves using your existing internet connection in order to make and receive calls. Added to that, making a VoIP call is cheaper than making a regular landline phone call, which means your company can enjoy substantial savings on long distance and international calls.

Lack of functionality

A shift to VoIP means changing over to an all-in-one solution that is streamlined and extremely versatile. VoIP comes with a variety of convenient features that you won’t find on any ordinary landline. These features include the following:

• Call forwarding, which reroutes incoming calls to different destinations
• Call analytics, with which you can collect and measure phone call data so your marketing and/or sales team can optimise marketing campaigns and call handling
• Auto-attendants, or digital receptionists, which are  voice menu systems that allow callers to be transferred to an extension without having to deal with a telephone operator
• Voicemail to text and voicemail to email messaging, which allows voicemails to be transcribed into text so that they can be read on a computer or smartphone

All of these handy features will be operating on one system, making it robust and easy to use. 

A need for expansion

If you are expanding your business, then installing VoIP is far more convenient than clinging to a conventional landline system. It will help you avoid the frustrating and costly task of adding new telephone lines. Not only are the installation costs of VoIP systems low, but the installation process is much easier. All your company really requires is an internet connection, a computer and a VoIP dialer. There’s very little hardware that goes into installing and managing a VoIP system.

Obsolete technology

You don’t want your company to fall behind the times, and this is where VoIP can help. It’s a modern innovation whose benefits far outweigh those which traditional landlines can bring to your business. The fact is that the traditional landline is becoming obsolete, and VoIP is the modern replacement. Not only will it help you make calls over a seamlessly connected network, but, as we have explored, it comes with an immense variety of features that make it far more reliable, efficient and better suited to data collection and business expansion.

The need to work remotely

Your work might take you out of the office more often than you would like, and this can cause complications if you’re constantly trying to keep in contact with co-workers and clients. Fortunately, VoIP can aid you in maintaining contact wherever there is an internet connection. With conventional landlines, a phone number is assigned and permanently fixed to the line within your office. With VoIP, however, contact numbers can be assigned to a user profile on a mobile application, and you and your colleagues can use this application to make calls outside of the office when connected to a network.

VoIP can save you money, enable you to connect remotely and help to expand your business easily. Not only that, it’s easy to use and beneficial to both your company and your customers.