VoIP: A solution for productivity and not just calling
A work environment where employees wear many hats is now the norm for many companies. In an age where employees often pile new commitments on top of their already busy schedules, you may have wondered how you can make your team more effective so that they achieve more with minimal frustration. There are lots of apps and online tools out there, some of which you may already be using, but if you’re looking for additional ways to declutter your employees’ daily schedules, a VoIP telephony system will fit right into your productivity strategy.
Bringing this technology into your office doesn’t just help you keep costs low and improve call quality, the modern features that come with VoIP can also help you power up your productivity. Below we outline the VoIP options and add-ons that can help free up your employees’ time.
Never miss a message again
Voicemail makes it possible to never miss important messages from clients and VoIP gives you easier access to your inbox. Because messages are saved as a digital audio file, you’ll have several options to listen to them. You can check your messages on the telephone, via your mobile phone, via your online account, or configure the system to deliver messages via email. This way, your employees can leave the desk and carry out other tasks without worrying about missed communication opportunities.
Do Not Disturb
One of the biggest frustrations in the office is the constant interruption of the telephone. You may have a receptionist manning the telephone, but nowadays, it can be everybody’s responsibility to answer calls. This means that throughout the day, employees must stop what they’re doing to attend to a phone call. You don’t want employees to miss the opportunity to speak to your clients, but you also don’t want them to suffer from interruption overload. Do Not Disturb is a useful feature of VoIP for when they need quiet time to focus on a task, sending calls straight to voicemail.
When nobody is available to answer calls, VoIP lets you set up an auto attendant that guides customers through an interactive voice response. It is essentially a virtual receptionist that transfers calls to different extensions in the office. You can set up a dial-by-name directory which connects callers to a specific person or department by simply pressing a key. It will help employees save time while answering calls and provide a better quality service to customers calling in.
There are times when employees just need to make a quick call without having to search or punch in long numbers. VoIP offers a speed-dial directory so if there are numbers they phone over and over again, placing a regular call with the push of a button will make life a lot easier for everyone. Some VoIP systems also come with a click-to-dial online interface that instantly initiate calls, helping you save dialing time.
With more and more companies moving to a work-from-home or anywhere policy, VoIP is keeping up with the demand to be reachable wherever. With VoIP’s mobile capability, you can have calls forwarded to employees that work remotely. It also enables them to make calls to and from the office’s VoIP extension, as well as accessing voicemail, call logs, and contact lists.
As a business, you can certainly appreciate the impact VoIP can make on your employees’ productivity levels. Whether you’re dealing with low employee engagement and efficiencies, or feel like your business telephone system is in need of a makeover, you’ll definitely have a few things to gain by installing or switching to a VoIP solution.