Implementing a VoIP phone system to your startup is a great step that will add value to your business. VoIP technology enables you to make calls from computers, voice over internet protocol phones and other data-driven devices, and is great for companies of all sizes, being so easy to customise. But before you do implement VoIP solutions within your company, there are a few important factors you should consider. The following key factors will help you make an informed choice when it comes to implementing this system.
Choosing a suitable VoIP service provider
Selecting a VoIP service provider that is right for your business can be a challenge. Among other things, you need to assess the service they have on offer, what level of support you require, how long it will take to implement, and most importantly what it will cost you.
Determine where your startup is headed. If you’re working at reducing costs, a basic onsite VoIP system would suit you best. But if you need a solution that will support business growth, a hosted and managed service is the best option. You can ensure that your system will be updated with technological changes and will receive the necessary maintenance by selecting a provider who can host and manage your connection going forward.
The VoIP features you’ll need
In general, the phone systems come with standard features, but it’s essential to focus on the features your business needs. Determine what infrastructure will need to be put in place, the internet line and speed that will be best for your business, the amount of lines you need, how long it will take to implement, and whether anyone in your team will be able to manage it. Should you require more advanced features, it would be best to go with a managed and hosted VoIP system. These advanced features include interactive voice response, contact centre call queuing, and multimedia recording.
Which configuration your VoiP system will take
Your system can take a variety of configurations, as voice over internet protocol solutions aren’t restricted to landlines and desk phones. Should you opt to buy your own system, it will need to be set up and managed by you, which requires you to ensure it can be supported by your network.
Whether you need to support mobility
If you have employees who often work remotely or you have offices based in different locations, you need a VoIP system that can accommodate this. In this case you will require multi-location phone management, adaptability, and more advanced features that are only available from a managed service.
Whether you can manage a phone system yourself
A big percentage of IT employee’s working hours are spent on fixing issues with existing hardware and software. Ask yourself whether you have staff who are skilled enough to do that. Apart from maintaining the system, you will need skilled employees who can install and setup phones, as well as update and troubleshoot your VoIP system.
You need to look at a range of criteria to find the right VoIP phone provider. Apart from features, support, reliability, cost, and performance, this also includes maintenance and implementation. As a leading provider in VoIP phone systems, Nashua provides high quality voice solutions that allow you to reduce your telecommunication spend, while increasing your business performance and productivity.