Voice over Internet Protocol (VoIP) can bring many benefits to your organisation, but perhaps the biggest of them all is the ability to support growth in your company. We call this scalability. In the context of VoIP, this means that your company does not need to buy new equipment to grow. In essence, you can expand your business capacity and work without any interruptions to your operations or costly, unanticipated changes.
So, whether you’re adding new talent at a faster rate, moving to bigger premises, or building relationships with overseas vendors and clients, here are a few ways an enterprise VoIP solution can carry your business to the next stage of growth.
Launching a new product or service means that your business will undoubtedly experience more calls than it’s typically equipped to handle. By adding more lines to your VoIP phone system, your marketing team can effectively cope with the spike in call volume. High call volumes often result in numerous missed and abandoned calls—both of which impact your business negatively. Thankfully, VoIP features such as Auto Attendant, Call Queue, and Automated Rerouting, are designed to help your business excel at customer service.
Moving to a new business location is much more challenging today than in the old days. You’re not just relocating your furniture — you’re relocating your entire tech infrastructure and you need to do so with as little delays and downtime as possible. With traditional landlines, it would’ve taken a couple of days for technicians to physically migrate your phone lines — and you’ll need to pay an installation fee for that! VoIP’s mobility feature offers you the convenience of simply picking up the phones and plugging them in at the new premises.
Expanding your business means more clients and more clients means a bigger workload. You’ll need to hire new employees and at the same time, expand your internal telephone network to ensure that you offer the desired service level without any dip in quality standards. This is a simple job for any VoIP system; you purchase new phones and notify your service provider, who will configure it at their end. After that, you just plug in the phones and the new lines will be up and running.
When you set up operations in an overseas territory, you don’t have to worry about racking up a hefty phone bill when making international calls. By switching to a VoIP solution, you get lower call charges than traditional landlines because VoIP telephone systems take advantage of your existing data lines to transfer voice communication over the internet. Since you’re using broadband already in place, there’s no expensive hardware or lines to install.
With traditional telephone systems, business expansion often results in the technology reaching its capacity limits. With VoIP, scalability is the norm, which means it can adjust to your growth requirements whenever necessary. If your business is going through a vital growth phase, make sure you’re partnering with a service provider that has experience setting VoIP up to be scalable rather than playing it by ear.