A PEACE OF MIND SERVICE PLAN

Ensure your business’s continuity with a Nashua Blue Care service plan. We will proactively monitor and maintain your workspace technology for a set monthly service charge, saving you the cost and frustration of downtime, and ensuring your team optimal performance from the tech that supports them.

How will
Nashua Blue Care
benefit you?

CTA banner icon1

CONVENIENCE
You can focus on your business while we proactively manage, monitor and maintain your technology.

CTA banner icon2

FINANCE
Regular, discounted monthly payments mean you don’t have to deal with unexpected and sometimes large outlays.

CTA banner icon3

BUSINESS CONTINUITY
Avoid downtime, and ensure the optimal performance of the tech that supports you.

WHAT IS INCLUDED IN THE PLAN

Warranty Management

WARRANTY MANAGEMENT
Once installed we will manage the manufacturer’s warranty requirements and claim process on your behalf.

Preventitive maintenance

PREVENTATIVE MAINTENANCE
Regular, scheduled maintenance including all preventative and routine work.

Remote Desktop

REMOTE DESKTOP SUPPORT
Remote assistance to vour users by accessing their devices remotelv to troubleshoot and resolve issues in real time

Callouts

CALLOUTS
Our experienced, certified technicians will be assigned the necessary time to maintain or repair the equipment, at favourable SLA rates.

Monitoring

MONITORING SERVICES
We remotely monitor the performance of the devices and the software, and can alert both the customer and our service teams of any issues, setting of a pre-planned response action to prevent

Help Desk Ticketing

HELP DESK TICKETING SYSTEM
Users can report issues, ask questions, monitor progress and get timelv responses and solutions.

Customer Portal

CUSTOMER PORTAL ACCESS
A self-help option via our NGAGE customer portal for financial and service-related queries and

Interested to learn more about BlueCare?
Get In Touch

  • This field is for validation purposes and should be left unchanged.