If you’re in the business of selling products and services, a content and loyal customer is gold. However, as technology-enhanced, real-time communication grows, a dissatisfied customer is a ticking time-bomb that can do significant damage to your reputation. .
Transformation is on everyone’s lips in 2016 but, unfortunately, it’s for the wrong reasons. Recent headline-grabbing stories of unprecedented racial tension have revealed a greater need to intensify efforts to achieve real transformation in South Africa.