Document Management Group is looking for a high-performing Franchise Manager for the Carletonville Office:

• Permanent Position
• Market Related CTC to be discussed at interview
• Bonus &/ commission structure to be discussed at interview

Purpose of the role

The key responsibility of a Branch Manager, or General Manager, is the overseeing and coordinating of all operations of the branch. Duties include hiring staff and heading the onboarding and staff training process, building rapport with customers and the community, creating and implementing strategies to improve productivity and sales performance in efforts to achieve the financial targets of the branch.

Reporting

The successful candidate will be reporting directly to the managing director, however with the sales aspect of the role, reporting to the group general sales manager.

Experience & Skills Required:

• Matric and tertiary qualification would be beneficial
• Fluent in English and Afrikaans (Read, Write & Spoken)
• 8 to 10 years proven related experience 
• Computer literate, with MS Office & advanced Excel Skills
• Excellent presentation, judgement, planning and organizing skills. 
• Excellent communication skills. 
• Industry knowledge will be beneficial. 
• Financial qualification or background knowledge specifically costing is essential
• Must be able to balance risk with business decisions. 
• Attention to detail and accountability. 
• Must be self-driven, innovative and a strong team player and motivated person. 
• Adequate knowledge of the following acts:
  • POPI Act;
  • Basic Conditions of Employment Act 75 of 1997;
  • Broad-Based Black Economic Empowerment Act 53 of 2003;
  • Financial Markets Act 19 of 2012;
  • Consumer Protection Act 68 of 2008;
  • Companies Act 71 of 2008;
  • Employment Equity Act 55 of 1998;
  • Income Tax Act 58 of 1962;
  • Labour Relations Act 66 of 1955;
  • National Credit Act 34 of 2005;
  • Occupational Health and Safety Act 85 of 1993;
  • Private Security Industry Regulation Act 56 of 2001;
  • Value-Added Tax Act 89 of 1991

Duties and Responsibilities (not limited to)

Administration

Although majority of the administrative duties are done at the Vaal office, the franchise manager will still be responsible for the following:

• Manage Employees and lead day to day activities
• Plan and assign daily workload to team.
• Meet all Health & Safety requirements for main office and off site personnel
• Achieve all NPP targets by tracking progress & assist in achieving targets
• Respond to and resolve escalated customer complaints in a timely manner.
• Interview, hire and arrange training for employees.
• Evaluate performance of employees and provide appropriate feedback.
• Provide excellent services and ensure customer satisfaction to build business.
• Attend meetings as requested by management.
• Manage leave schedules around operational requirements.
• Manage employee morale 
• Follow brand and organisational strategy and ethics 
• Implements compliance to ISO , POPI , BCEA, LR requirements 
• Ensure alignment to organisational practices and policies

Managing Sales Performance

• Maximize performance of monthly sales targets, budgets and goals. Focus on sell-out to the customer (B2B) to generate revenue in the various franchises. Increase the percentage of market share that the franchise has in all product suites offered.
• Measure the sales team’s performance by implementation and utilization of the following systems and procedures:
  • CRM – Weekly measurement of the sales pipeline in TITAN and develop forecast from the CRM system. Measure the success rate from prospect to closure of the sale. Review and confirm full wallet share in relations to all Nashua (Pty) Ltd products.
  • DPI – weekly meetings with general sales manager to present sales opportunities within the Franchise area. Measure and track these opportunities within TITAN from prospect stage to closure.
  • Pro-Act – weekly meetings with sales managers to present sales opportunities within the Franchise existing customer base. Develop sales plan with the general sales managers and measure conversion rate.
  • Sales Projections – Utilize qualified prospects from TITAN, DPI and Pro-Act to supply the general Sales manager with accurate stock projections and budget figures.
• Manage and implement a lead generating strategy, with the assistance of the sales administrator.

• Drive sales and marketing activities to achieve revenue goals. 
• Interview, hire and train sales representatives with assistance from the HOS.
• Provide guidance to sales representatives in their assigned duties.
• Develop new sales techniques for business growth and profitability, area specific.
• Analyse customer needs and suggest changes in products to meet these needs.
• Address customer inquiries about products and services offered.
• Identify potential customers and build strong relationship with existing customers.
• Identify selling strategies and opportunities to increase revenue.
• Evaluate current sales processes and recommend improvements.
• Involvement with choice community forums
• Keep abreast of opportunities in area 

Total Workspace Sales in Franchises

• Drive total workspace sales together with the general sales managers and CSS.
• Together with Nashua (Pty) Ltd create sales opportunities within the Franchise areas which will lead to total workspace solutions at existing and potential new customers.
• Provide guidance in generating professional service / annuity revenue streams, independent of equipment sales.
• Follow-up with all the relevant stakeholders to ensure customer satisfaction with the solution sold.
• Maintain knowledge of the industry and competitive developments as applicable to the local market, so that a local strategy can be developed where necessary.

Profitability

• Maintain and grow profitability within the Franchise as assigned in the portfolio.
• Co-ordinate the collation and reporting of Franchise sale’s ratios understanding the impact that sales margins through the group, on volume and profitability.
• Quarterly Base analysis to identify opportunities for growth, protect or move to manage.
• Manage cost within the franchise in order to increase profitability.
• Manage budget as provided by financial department.
• Stock management
• Asset management

Product Knowledge

• Maintain product knowledge on the entire Nashua (Pty) Ltd product range, including Hardware, Software and all other business lines.
• Facilitate and assist the Franchise sales staff with product demonstrations.
• Engage Franchise Channel Sales Specialist (CSS) with larger / strategic deals to ensure that Nashua (Pty) Ltd has a good understanding of the pricing / margins and supply requirements for hardware, software and annuity to win deals.

Team Leadership 

• Ensure that all staff members in area of responsibility are duly trained and enabled to perform according the required standards for customer service.
• Enhance staff retention and identify trends to reduce staff turnover within team.
• Monitor staff satisfaction to reduce risk and meet the business objectives of the organisation.
• Ensure that team members are customer focused and provide guidance, support or advice in situations where required.
• Communication of team goals to employees. Ensure understanding of these goals with each sales team member.
• Conduct regular pit-stops, performance discussions and people (individual) development plans with direct reports.
• Develop a Talent pool within the team / department.
• Drive good ethics and values. Create culture tolerant to diversity.

Other Assignments

• To perform any assignments if and when requested to do so by managing director and any other Executive Officer of Document Management Group.

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.

Please note:

A comprehensive background check consisting but not limited to prior employment verification, professional reference checks, education confirmation and/or criminal record and credit checks will be done should the applicant be considered. Third-party services may be hired to perform these checks.

Should you not hear from us 2 weeks after the closure date, please take it that your application has not been successful.