Skills and experience required : Excellent knowledge of Excel
Excellent Computer skills
Fault finding and trouble shooting skills.
High-level of accuracy.
People skills and listening skills.
Good oral and written communication skills.
Well-developed interpersonal and facilitation skills
Minimum education requirements : Matric and IT Related Degree or Diploma will be advantage.
Duties and responsibilities : Ensure that all queries are logged on the Nashua Consolidated Helpdesk.
Resolve queries logged in a timeous manner with a clear description of the action that needs to be taken by the user to resolve the query.
Liaise with all the relevant departments that you would require input from to resolve the query.
Support any user, internal or Franchise channel with queries, system errors and general user support.
Be able provide training to an individual user, or group of users, either face to face, classroom or via Microsoft Teams.
Assisting in testing system changes, on any of the Nashua systems as required and compiling test results.
Pro-active identification and resolution of issues and risks which may impact on delivery.
Compiling of user manuals as and when required
Working close to the Learning and Development department to ensure knowledge transfer and the creation of accurate training material.
Assisting team members with difficult queries, ensuring that the team members are notified of new information.
Sharing effective ways to improve customer service.
Assist with cleaning of the data base
Purpose (of the role): Provide high quality, effective training and identify training and user development interventions across the Nashua Franchise Channel and Nashua (Pty) Ltd on Athena and other applications as identified when required.
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