Skills & Requirements

• A+ and N+ minimum
• Server+, Security+ and MCSA beneficial
• Windows 7, 10 and 11 Experience
• Active directory and Office 365 Experience
• Able to work independently 
• Work well under pressure
• Efficient and well organised
• Good work ethic and attitude
• Uphold company ethics and values and act with integrity
• Must be able to prove a low sick leave track record
• Valid Driver’s License with own vehicle
• Willing and able to work after hours on weekends and remotely

Key Responsibilities

• Provide first line remote support
• Attend to 2nd line field support
• Configuration of new equipment and workstation setups
• Hardware and Software repairs and maintenance
• Office 365 Management and support
• Network Diagnostics (Wi-Fi, PoE Switches, VLAN, Fibre, etc…)
• Conduct and report on failure analyses
• Liaise with external IT service providers
• Provide support to IT administrator
• Resolve IT issues in a timeous, cost-effective manner