Purpose of the position:

Technical support and regular maintenance of all Nashua products in the field.

Requirements:

• Grade 12 / Matric

• Strong understanding of network infrastructure and network hardware

• Proficiency in Microsoft Suite of product

• Good analytical and problem-solving skills

• 2+ years Installation and Maintenance of PBX, routers, switches, access points and cabling.

• Flexible with new Software and Hardware

• Must have a reliable vehicle and valid driver’s license

• Must be able to work within the framework of deadlines and be able to complete tasks within the time constraints

• Must be willing to travel, work overtime if required and attend training over weekends

• Well dressed and presentable

• Good communication and writing skills.

• Customer focused.

Duties and Responsibilities:

• Fully install, program, lay cabling, (if required) of new PABX systems, VOIP systems, ECN products as well as MAN3000 systems

• Repair and service of these products

• Installation and Maintenance on network components- PBX, routers, switches, access points and cabling

• Troubleshooting, Diagnosing, and Resolving Hardware and software system problems

• Provide quality support service on site (client facing) and remotely

• To follow the correct procedures when receiving a service call, and the completion thereof

• Take responsibility and accountability for all stock issued to you in your day-to-day job functions

• Keep the Technical Manager informed on problems relating to your job and maintain an awareness of the customer’s needs and requirements.

• Maintain service level requirements of Nashua with regards to training and field performance service levels

• Must be open, and willing, to be cross trained over all technical lines of business to promote better productivity and to provide assistance

Other Assignments:

• To perform any assignments if and when requested to do so by Financial Director and any other Director of Nashua Paarl & West Coast.

The above description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.