Nashua Cape Town: PABX Field Engineer

| 15 June 2018

 

It is the objective of the PABX Engineer to effectively maintain all technical related functions, quality assurance functions, customer relations and key indicators related to his/her service area. Furthermore, the PABX Engineer should assist with Nashua’s growth by identifying and reporting potential business.

KEY PERFORMANCE AREAS:

 

MAINTAINING EQUIPMENT

INSTALLING AND MAINTAINING OF EQUIPMENT               

  • Repair and maintain all types of TDM and IP telephony systems including peripherals.
  • Install new and refurbished products.
  • Assist other team members/areas/connectivity installations as and when necessary.
  • Assist with Help Desk duties from time to time

 

ENSURE QUALITY LEVELS

  • Ensure effective usage of productive time by maintaining high service levels thereby reducing additional repeat calls.
  • Verify quality of work done by doing physical checks.
  • Ensure that the work area is clean before leaving the customer’s premises.
  • Liaise closely with area supervisor and service controllers on customers needing further assistance e.g.: sales/consumables/ escalations etc.
  • Attend all Nashua related training courses as set from time to time and achieve required pass rate.
  • Ensure that all information given to the Service Co-ordinators, for input into the Service Now application, is correct and accurate.
  • Ensure that you are abreast of and knowledgeable on the latest product information and technical bulletins.
  • Ensure that the latest firmware is loaded onto every system in your area.

 

MAINTAIN THE TOOLS FOR THE JOB

  • Ensure that your tools required for the servicing of equipment are in a good working condition.
  • Ensure that your notebook is updated with the latest service manuals and firmware.

 

CUSTOMER SERVICE

ENSURE EFFECTIVE AND EFFICIENT COMMUNICATION

  • Build a professional relationship with customers and all staff members.
  • Identify customers training needs.
  • Educate users to ensure optimum usage of the equipment.
  • Log sales leads for additional equipment, subject to leads generated through your direct efforts
  • Follow up with customers when requiring parts/peripherals and when there are any delays in completing a service call.

     

MAINTAINING A PROFITABLE SERVICE AREA

MAXIMISE INCOME

  • Ensure maximum up time of the equipment i.e. PABX and Voice equipment.
  • Adhere to chargeable call procedure and follow up in order to get approvals.

 

FOLLOWING NASHUA GUIDELINES

ADHERE TO POLICIES, PROCEDURES AND SYSTEMS

  • Adhere to the stipulated dress code.
  • Ensure that you are always presentable and professional in conduct when interacting with customers, potential customers, staff and all stakeholders.
  • Adhere to Company policies and procedures.
  • Adhere to Technical Department policies and procedures.
  • Ensure that you are working the required working hours, and that you are optimising work activity.
  • Attend Nashua Cape Town’s after hour’s functions.
  • Understand that awards evenings are an extension of your working hours and ensure attendance.
  • Attend team meetings and any other form of company/product meetings as required from time to time.

AD HOC PROJECTS

  •  Attend to other duties as set by Service Manager from time to time.

 

If you are interested in this position please email HR@nashuacapetown.co.za 

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