Nashua Vaal : Senior Field Engineer

| 27 July 2018

 

Purpose of position. Technical support and regular maintenance of all Nashua products in the field.

Job Responsibilities:

  • The repair and service of all Nashua copiers, printers, MFPs, and the desktop support associated with these products.
  • To install and maintain ProAct within the field service area.
  • To follow the correct procedures when receiving a service call, and the completion of that call using the Service Now platform on the Worldwide app
  • Take responsibility and accountability for all stock issued to you in your day to day job functions
  • Keep the Technical Manager informed on problems relating to your job and maintain an awareness of the customer’s needs and requirements.
  • Maintain service level requirements of the Nashua group with regard to training and field performance service levels

 

Minimum Requirements:

  • Grade 12 Matric
  • A+, N+ and PDI + will be a definite advantage
  • Completion of My Ricoh exams up to production product levels an advantage
  • Must have a valid driver’s license and reliable vehicle at all times to be able to perform duties in the field.
  • Well dressed and presentable as befits our corporate image
  • Good communication and writing skills.
  • Customer focused
  • At least three years’ experience on Ricoh products
  • Valid CV and references.

 

Salary:

  • Market related and negotiable to suitable applicant
  • Company pension contribution
  • Performance bonus
  • Car allowance
  • Petrol allowance

 

Working hours:

  • Monday to Friday 08.00am to 17.00
  • Periodic 24 / 7 standby for a week at a time

 

Probation period:

  • 3 months

 

Please forward your CV to the HR Officer – teresea.watkins@nashuavaal.co.za

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