| 29 January 2019

A vacancy exists at Nashua (Pty) Limited for a Product Manager – Connectivity reporting to the Head of Connected Office & Professional Services.

Purpose of Position

The Product Manager is responsible for effective management of the assigned product portfolio as a business unit, working closely with the sales, service/support teams and vendors. This extends from increasing the profitability of existing products to developing new products for the company. As Product Manager you are required to build products from existing ideas, and help to develop new ideas based on your industry experience, your contact with the sales channel and market research. Vendor management will be critical to this position aligning products and services to the overall business strategy.


Experience and Skills Required

  • Matric certificate
  • Tertiary qualification in Information Communications Technology, Telecoms experience preferred
  • Product Marketing Experience 2-3 years within the telecommunication industry
  • Full understanding of the marketing and commercial concepts surrounding the following areas:
  • At least 2 years of working experience working with Fibre, Enterprise Wireless, DSL, Lte, and customer premises equipment
  • Experience working with VOIP and Data Networks and associated operations. Experience in ISP business essential
  • Detailed understanding of customer lifecycle from acquisition to provisioning and support a must
  • Track record in commercials, developing products and sales experience
  • Excellent communication and presentation skills at C -Level engagements
  • Project management skills
  • Strong organisational and prioritisation skills
  • Must be able to work under pressure
  • Must be a self-driven and motivated person
  • Must be a team player
  • Management experience would be advantageous
  • Able to travel extensively

Duties and Responsibilities:


  • Develop an understanding of the marketplace, competitive landscape and future trends to rapidly develop Nashua’s evolving role in the Connectivity space
  • Develop a multiyear product road map based on criteria and structure for requirements prioritisation in alignment with corporate strategy
  • Deliver on the product strategy and roadmap
  • Assist sales team in creating a value proposition to market
  • Implement local product strategy based on the market segmentation model
  • Prepare product forecasts
  • Assist in pricing models based on customer value (ROI) analysis
  • Identify opportunities to grow revenue and improve margin through the introduction of adjacent services, development of incremental capabilities, new product packages/bundles, improvements to service delivery and support, and supporting key sales opportunities


  • Design market research projects to assess customer and partner attitudes to the current product/service range and new product introductions
  • Develop product collateral for internal and customer facing usage
  • Act as a liaison both internally and externally to continuously evaluate and drive the development of new features and functionality with our vendors and within channel
  • Maintain expert knowledge on the relevant product industry and trends
  • Review, and keep up to date on new developments regarding competitor products
  • Support the product development process in line with company strategy
  • Provide in-depth market, industry and competitive analysis and positioning
  • Develop pricing and packaging strategies and maintain context of the relevant product line’s financial health
  • Plan trade, road shows and product launch events in conjunction with the Team product manager
  • Attend conferences and training events and provide relevant collateral for these where applicable
  • Contribute to newsletters, forums and events in conjunction with Team product manager
  • Build own product conversation calendar with the marketing team and in conjunction with other product managers

Product Management and Support

  • Manage product life cycle stages i.e. conceive, plan, develop, qualify, launch, deliver and withdraw
  • Develop turnkey solutions for different vertical markets
  • Launch Products as per defined ISO and marketing department procedures. Continuously review these processes to ensure that they follow best practice and supports the business
  • Maintenance of products on ERP (or similar system), pricing updates and adjustments
  • Assist in maintaining accurate virtual or psychical stock levels with the admin and logistics teams
  • Assist with product forecasts where applicable with logistics team
  • Act as a point of first reference for all product related enquiries. Be a subject matter expert and establish working relationships with all relevant teams in the company
  • Ensure all product collateral, training material is available and relevant on the CRM system
  • Ensure that all relevant information for new products is timeously handed to the Marketing and Events administrator to add onto the Website

Vendor Management

  • Develop and maintain vendor relationships nationally and internationally
  • Ensure pricing parity on products and services are maintained at all times
  • Ensure pricelists are current and partner agreements are adhered to at all times
  • Align vendor strategy with company business strategy
  • Assist L&D Manager in the building of training programs that are to be carried out by vendors to sales, marketing and professional service teams


  • Review and assist in the compiling of Market Share analysis gathered from independent research houses
  • Monitor Sales by product segment and group
  • Monitor Sales vs. Budget: Monitor with view to achieve/ exceed budgets on a monthly, quarterly and annual basis
  • Monitor average selling prices to channel and end user (when required)
  • Monthly contribution on business unit performance and any events/incentives for BUR (Business Unit Report)


  • Collaborates with other function leaders (marketing communication, sales, development, and customer service) to create the content and tools needed to successfully sell, implement and service the product
  • Work closely with the sales team (internal and Channel) to develop sales tools
  • Responsible for the launch of products to internal and external teams
  • Develop and coach the sales consultants on the go-to-market planning and execution, including reference customers, beta programs, sales training, sales materials, and demos
  • Work with the team to help develop innovative marketing programs and show event campaigns
  • Provide the sales team with the necessary product knowledge expertise to enable them to sell the product
  • Provide the sales team with printed and electronic promotional material, product training as well as relevant product documentation
  • Work closely with the market-facing sales and solutions consultants to understand business goals, client and end-user needs and how they relate to the product and proposed solutions


  • Assist in strategic planning and initiatives as and when required
  • Liaise with Human Resources; Learning and Development specialist in compiling cohesive training plans quarterly, bi- annually and annually. Assist as liaison between HR and vendors
  • Assist the Project Management Office as and when tasked to do so on specific projects and tasks
  • To perform any assignments as and when requested to do so by your Team Product Manager, the Head of Connected Office & Professional Services, or any C-level Executive

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis.  It does not exclude other duties as assigned.

If you are interested in this vacancy, please submit your CV to, by no later than 5th February 2019.

“Should you not hear from us 2 weeks after the closure date, please take it that your application has not been successful”.

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