Leading integrated business solutions provider, Nashua, has begun a unique rollout of the innovative ByBox solution to revolutionise the delivery of essential parts for the repair of office hardware across the country. The new system has been made possible through a partnership with UTi.

Marking a first in the sector, Nashua’s use of UTi ByBox will ensure streamlined, secure and reliable collection and return of parts for Nashua’s considerable network of in-field technicians. The system will improve service delivery by eliminating unnecessary travel, wasted time and associated costs.

ByBox is a drop-off and retrieval system with automated and customisable parcel terminals. The terminals, also known as e-lockers, vary in size to accommodate packages (up to a maximum weight of 10kg) and are fitted with a touchscreen interface. Parcels in the ByBox terminals can only be accessed with a unique PIN number sent via SMS to the recipient. 

Boxed efficiency
Nashua CEO, Mark Taylor says, “The introduction of UTi ByBox for Nashua means parts will be more readily available and quickly replaced. This will save technicians valuable time and resources, allowing them to focus on serving their clients.”

To kickstart the initiative, Nashua has focused on piloting ByBox at key locations in the Tshwane area. The system will serve 21 technicians initially, with installations planned for locations close to their homes for optimal convenience – and reducing Nashua’s carbon footprint in the process. The first installations have taken place at selected petrol stations.

“ByBox is a highly efficient way for Nashua technicians to collect and return parts without having to travel to distribution centres. Streamlining this process translates into a direct cost saving for the Nashua supply chain,” says Managing Director for UTi Distribution, Greg Saffy.

National rollout
On the completion of the Tshwane installations, rollout will begin with the installation of lockers throughout Gauteng.

“This is a real solution that addresses a serious challenge faced by our sector. We’re incredibly excited to be spearheading the revolution of this process and look forward to seeing it translate into real benefits for our clients,” concludes Taylor, “This innovation is another testament to our commitment to ‘Real people. Real solutions.’